Workforce Planning Demand Mapping Specialist
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
What Youll Be Doing;
- Developing and maintaining short medium and longterm demand forecasts within a contact centre environment
- Enhancing forecast accuracy through refined assumptions and data validation
- Supporting enterprise workforce planning inputs and scenario modelling
- Translating demand forecasts into capacity and workforce implications
- Providing clear planning insights to client leadership
What Youll Bring;
- Demonstrated capability in workforce demand forecasting and modelling in a contact centre
- Experience supporting enterpriselevel planning activities
- Ability to interpret data and communicate insights clearly
- Experience working with workforce management systems
- Exposure to Calabrio Zendesk and/or LivePerson
The Mindset Youll Have;
- Analytical and detaildriven in approach
- Comfortable operating in embedded clientfacing environments
- Accountable for the quality and accuracy of outputs
- Proactive in identifying risks and improvement opportunities
- Collaborative and outcomesfocused
Whats in it for you;
- Sixmonth contract within a highimpact client engagement
- Hybrid working arrangement with onsite collaboration
- Opportunity to influence enterprise workforce planning outcomes
- Exposure to a workforceasaservice delivery model
Applicants will be contacted as they apply for more details or a confidential conversation please reach out to
About Us;
Symbos is a dynamic and fastpaced group of businesses committed to delivering service excellence across contact centre operations legal services software solutions and customer engagement. Our group includes four key brands: Recoveriescorp Symbos Connect Mason Black Mendelsons Lawyers and Sourcewiser. With a strong focus on compliance innovation and collaboration we deliver tailored solutions across a range of industries to meet our clients unique needs. We believe in the power of great people and are proud to work with talented professionals who drive our success.
We understand that in order to achieve our mission we must engage a workforce that represents the diverse communities and customers we support. Thats why we are committed to ensuring everyone is treated fairly with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages nationalities abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community.
Required Experience:
IC
Key Skills
- Forecasting
- Microsoft Access
- Math
- SAP
- Supply Chain Experience
- Analysis Skills
- SAP APO
- SAP Supply Chain Management
- Production Planning
- SAP ERP
- ERP Systems
- MRP
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
