Part Time Night Auditor Hilton Des Moines Downtown
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Job Location:
Des Moines, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Part Time Position covering overnight shifts on Friday and Saturday. $20.00/hr. PTO & 401k available at 90 days. Shift meal provided free parking Daily Pay available Hotel Discounts and more!
A Night Auditor is responsible for overseeing the auditing posting and balancing of daily financial transactions to support the hotels continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing
As Night Auditor you would be responsible for overseeing the auditing posting and balancing of daily financial transactions to support the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Audit post and balance daily cashiers work for outlets including but not limited to outlets in Rooms and Food and Beverage.
- Ensure credit card system reconciles to daily transaction lists.
- Responsible for Front Desk duties during the overnight shift including checking guests in/out responding to guest inquiries and questions.
- Greets customers with a friendly and sincere welcome. Use a positive and clear speaking voice listen to understand requests respond with appropriate action and provide accurate information such on outlet hours special VIP programs events etc.
- Field guest complaints conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts insufficient heating or air conditioning etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
EOE/AA/Disabled/Veterans
What are we looking for
SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.
- Knowledge of accounting operations to include all aspects such as accounts receivable payroll etc.
- Ability to access and accurately input information into a computer using Excel software and other various software programs.
- Basic mathematical and calculator skills to prepare mathematical calculations without error.
- Office machines: operate calculator/10-key by touch copier fax telephone.
- Must possess the ability to post and balance large amounts of charges efficiently and accurately.
- Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision within initial training period after employee begins work.
- Maintain an open line of communication between guests team members and management.
QUALIFICATION STANDARDS
EDUCATION
High School graduate or equivalent required
EXPERIENCE
Previous Hotel Front Desk experience in related field preferred. OnQ certification preferred.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
IC
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
