National Account Manager (FMCGHORECA)

National Account Manager

Join us in our mission to transform the way people shop and eat where impact innovation and growth drives everything we do. Our Commercial team sits at the centre of Deliveroos marketplaceshaping how we serve restaurants grocers and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies we take on big challenges that move the business forward. If you thrive in fast-paced commercial environments and want to influence the future of a global brandthis is the team for you.

Were looking for a National Account Manager to join our Milan this role youll manage and grow relationships with our enterprise-level restaurant partners developing tailored solutions that drive revenue growth for both our partners and Deliveroo.

Get to know our Commercial team what drives us how we work and what you can expect.

What Youll Be Doing

Youll be joining the National Accounts team. Reporting to the Head of National Accounts you will act as a strategic consultant for our largest partners using data to unlock value across the Italian market.

Heres what your day-to-day might look like:

• Strategic Relationship Management: Build and maintain high-level long-term partnerships with enterprise-level restaurant brands serving as their primary strategic point of contact.

• Drive Commercial Growth: Lead high-stakes negotiations and identify opportunities for upselling and cross-selling to consistently grow partner revenue and profitability.

• Data-Led Strategy: Analyse complex performance data and market insights to build actionable business plans that improve partner margins and Deliveroos market share.

• Cross-Functional Collaboration: Partner with Marketing Operations and Corporate teams to design and implement bespoke solutions that solve unique partner challenges.

• Operational Integrity: Address partner concerns with professional urgency ensuring Deliveroos service standards are consistently met across their entire multi-site portfolio.

What Youll Need to Thrive

Essential

• National Account Expertise: Significant experience managing strategic or national accounts ideally within consumer tech FMCG or the Horeca sector.

• Commercial Mastery: A proven track record of leading high-stakes negotiations and driving sustainable revenue growth through a strong understanding of P&L management.

• Analytical Fluency: A data-driven mindset with the ability to translate metrics into business strategies; proficiency in Excel and CRM tools is required.

• Cross-Functional Influence: Proven ability to work effectively with internal teams like Finance Product and Marketing to deliver complex projects.

• Language Skills: Fluency in both Italian and English (written and spoken) is essential for this role.

Nice to Have

• Experience specifically managing large-scale multi-site restaurant groups.

• Familiarity with data visualisation tools such as Looker.

Why Join Us At Deliveroo youll do work that matters solving real-world problems in a three-sided marketplace thats constantly evolving. Were food lovers problem solvers community builders and more brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day

Your work directly improves experiences for customers partners and riders.

Learn fast in an entrepreneurial environment

Work close to the market with autonomy pace and real responsibility.

Build a career not just a role

Stretch yourself develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shineour interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash bringing together teams with even greater reach scale and ambition. Depending on your role you may collaborate with teammates systems and leaders across DoorDash and Wolt. Together were unlocking new possibilities as one global team.

Diversity Equity and Inclusion At Deliveroo we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger more creative and better at what we do. Were committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age gender ethnicity disability sexual orientation gender identity socio-economic background religion or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles or if you require any reasonable adjustments during the recruitment process please contact our recruitment team at and well be happy to help ensure you have a fair and equitable experience.

If youre excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious supportive teams wed love to hear from you!

Required Experience:

Manager