Systems Administrator Level I
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Job Location:
Air Force Academy, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Systems Administrator Level I provides on-site IT support for the USAF Academys Medical Treatment Facility. The role is responsible for resolving end-user IT issues supporting local system and network operations maintaining security compliance and contributing to a reliable efficient healthcare IT environment for military medical staff and operations. This position is full-time Monday through Friday with occasional requirements to flex schedules as needed to provide coverage.
Responsibilities
- Serve as the primary point of contact for IT support at the USAF Academy MTF handling requests and incidents via service desk tickets or in person.
- Troubleshoot and resolve hardware software operating system printer and connectivity issues for end users.
- Provide desk-side and remote technical support for problems not resolved by enterprise IT teams (such as the DHA Global Service Center).
- Manage lifecycle operations for desktops laptops printers tablets and other IT equipment including installation configuration maintenance documentation and inventory tracking.
- Assist with user account creation identity management and access controls within Active Directory and enterprise systems.
- Support the maintenance of workstation and laptop software/hardware baselines and ensure patching and cybersecurity compliance.
- Install remove and troubleshoot authorized software/applications.
- Maintain compliance with all Department of Defense (DoD) and Defense Health Agency (DHA) cybersecurity privacy and training requirements including completion of mandatory annual training.
- Support site telecommunications systems coordinate installation/moves/changes for telephones and other devices and assist with cable management and device documentation.
- Communicate and collaborate with the Government Task Manager and other technical staff to ensure service delivery standards are met.
- Document technical actions update knowledge bases and provide first-level training to end users as needed.
- Participate in required onboarding orientation ongoing training and security processes.
Qualifications
- High School Diploma or GED required; Associates Degree in Computer Science Information Technology or related field preferred.
- Experience in IT support systems administration desktop support or help desk roles (preferably in a DoD government or healthcare environment).
- Must meet DoD 8140/8570 baseline certification requirements for IT/IA personnel (e.g. CompTIA Security CE Network CE or equivalent). Certification may be obtained within a government-specified timeframe if not held at hire.
- Ability to troubleshoot and support Windows operating systems desktops/laptops printers and common software in an enterprise environment.
- Experience with Active Directory user and group management.
- Familiarity with IT ticketing systems (Remedy ServiceNow or similar).
- Good verbal and written communication abilities.
- Strong customer service skills; ability to work cooperatively with users teammates and government staff.
- Ability to lift up to 44 pounds and occasionally crawl under desks/tables for troubleshooting.
- Availability: Willingness to work full-time onsite MondayFriday (with possible staggered or flexible schedules as needed).
- Ability to participate in training or scheduled maintenance during non-standard hours if required by the site.
Preferred Requirements
- Experience supporting IT environments in military federal or medical settings.
- Prior support for telecommunications systems (phones VTC) and cable management.
- Knowledge of Department of Defense cybersecurity practices information assurance standards and privacy regulations.
- Familiarity with patch management vulnerability remediation and maintaining hardware/software inventory.
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $65700.00/Yr. - USD $109700.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits paid leave retirement plans insurance programs and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
About Company
AMERICAN SYSTEMS has been delivering IT and Engineering solutions to complex national priority programs since 1975. Our mission-focused approach ensures a trusted, collaborative partnership with our customers. Performance is paramount. We know what’s at stake. ®
