Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Service Delivery Manager will be responsible for improving operational processes and supporting critical business strategies by managing the development implementation and maintenance of application systems.
This role also involves monitoring and supervising changes to business processes technology job roles and organizational structures ensuring effective communication and alignment among all key stakeholders
Main Responsibilities
- Support critical systems for various clients through expertise in application deployment and software support.
- Own the strategic and operational delivery of services to the end client.
- Manage the client relationship throughout the entire project lifecycle.
- Act as the primary point of contact for solutions and services.
- Oversee application transformation and delivery.
- Identify potential issuestechnical requirementrelated or peoplerelatedand take proactive action to resolve or prevent them.
- Collaborate with management to collect and analyze operational information.
- Track implementation progress and report updates to management.
- Coach managers and supervisors to enhance communication and execution of initiatives.
- Produce dashboards related to the activities of the Infrastructure Deployment & Support Department (ServiceNow).
- Adopt and promote the ITGP culture and values.
- Participate in workshops related to departmental initiatives.
Qualifications :
Essential
- Minimum 3 years of experience in:
- IT Infrastructure
- Production Operations Steering
- IT Risk Management & Cybersecurity
- Experience in risk identification and followup.
- Strong coordination and teammotivation skills.
- Ability to delegate effectively.
- Systematic critical and logical mindset.
- Strong synthesis and communication skills.
- High level of commitment and pedagogical approach.
- Exceptional problemsolving and analytical abilities.
- Strong organizational project management and timemanagement skills.
- Ability to work well within large teams and foster team spirit.
Desirable
- 5 years of experience in similar roles.
Language Skills
- English: Expert / Fluent
- French: Nice to have (practical level)
Soft Skills
- Strong dedication to customer satisfaction.
- Commitment to delivering highquality results.
- Respect for procedures methodologies and guidelines.
- Ability to manage stress and navigate conflicts.
- Strong listening and questioning skills.
- Fast learner with adaptability to new environments and processes.
- Good planning and prioritization capabilities.
- Flexibility and adaptability to change.
Additional Information :
Ability to travel outside of Portugal.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
