Staff Product Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan build release and measure success for an end to end modules.
Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.
Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development Engineering Marketing Sales & Leadership teams and work together to bring your vision to life.
Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. Youd evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.
Qualifications :
- 8 years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as youd settle right in.
- Experience in building CX products is a plus
- Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder.
- Ability to arrive at intuitive & uncomplicated solutions from concept to scale by leveraging AI.
- Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders.
- A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision.
- Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals.
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
