Assistant Front Office Manager (wmd)
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Job Location:
Bern - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
As Assistant Front Desk Manager you will support the Front Office Manager in the operational and organisational management of the front office. You will take responsibility for day-to-day operations make informed decisions and work with the team to ensure consistent implementation of Swissôtel and Accor standards. This role is aimed at front office professionals who take on operational responsibility make decisions and act confidently even in challenging situations.
- Active management of operational business including guest services upselling and professional complaint and feedback management
- Joint responsibility for the management training and performance development of the front office team
- Ensuring a structured flow of information within the team and to relevant interfaces
- Joint responsibility for administrative and finance-related processes (cash management accounting credit policy)
- Regular quality controls and assignments as manager on duty
Qualifications :
- Several years of professional experience in front office ideally within the Accor Group as well as previous management experience
- Excellent knowledge of hotel IT systems (PMS Opera Cloud)
- Solid understanding of front office processes key figures quality standards and revenue management
- Very good knowledge of German and English other languages an advantage
- Resilient structured and responsible
- Hands-on mentality with an eye for detail and operational quality
- Committed in your approach to guests team and interfaces
Additional Information :
- A responsible position with a clear operational leadership role
- Close cooperation with the front office manager and hotel management
- A lively professional environment with short decision-making processes
- Modern employment conditions and attractive social benefits
- Discounted staff meals and fringe benefits in-house
- Development and career opportunities within our company and the Accor Group
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corrosion Inspection
- Computer Hardware And Networking
- KG Teaching
- Marketing & Branding
- Bpel
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
