Student Support Technician I- ONLY Rising 11th, 12th and current 12th graders

IT Support Tech I provides an opportunity that teaches those new to a technology support position the theoretical and practical knowledge that can be used in the information technology industry and gives participants a competitive edge over other applicants when applying for future jobs.

Example of Duties:

• Will be offered the opportunity to gain an HP Certification for repairing devices manufactured by Hewlett Packard (HP)
  

• Will work in an online ticketing system working directly with customers by responding to service requests
  

• Will answer incoming calls from BCPS students staff and community members if assigned to the DoIT help desk
  

• Will learn how to perform complete diagnostics and repairs on laptop or desktop computers (including but not limited to repairing hardware components cleaning computers and installing operating systems)
  

• Will participate in technical trainings and gain knowledge of real-world technical practices
  

• Will assist with technology set-up in classrooms and offices

We would like to welcome youth with the below skills (not all inclusive):

• Previous computer repair experience (preferred not required)
  

• Communication skills
  

• Ability to focus on tasks
  

• Be reliable
  

• Willingness to learn
  

• Ability to work well with others

Minimum Qualifications:

Education Training and Experience:
BCPS rising high school junior senior and current senior students.

Knowledge Skills and Abilities:
Current students enrolled in specific programs preferred.

PHYSICAL AND ENVIRONMENTAL CONDITIONS:
Varies.

Citizenship residency or work VISA in United States required.

Salary:$15.00 per hour

Application Instructions
Please read and carefully follow the instructions provided below.

• Applicants are required to have a completed application on file for employment with Baltimore County Public Schools (BCPS). Each time an applicant applies to a job with BCPS the application must be resubmitted. If an applicant started an application with BCPS in the past and at a later date decides to apply for additional positions it is the applicants responsibility to review the entire application and ensure that all data is up to date (for example the applicant may need to add additional schooling or certifications an additional work experience or provide updated references). The applicant must remember to review the entire application each time for accuracy and submit each time for a new or different vacancy.
• Professional references must be submitted to complete your application. Examples of professional references include current and former principals supervisors managers mentor teachers and university/college supervisors. Personal references from colleagues friends community members etc. will not be accepted. Applicants should notify their reference proactively to inform them they will receive a form via email through a MAILBOT email address from Baltimore County Public Schools. Applicants should also inform their reference(s) of the job they are applying to.
• Be sure to account for all periods of employment and unemployment including student teaching and internship experience and include names addresses and telephone numbers of employers.
• Be sure to answer all criminal background questions. If you answer yes to any of the criminal background questions you must provide a written explanation. A criminal offense does not necessarily exclude an applicant from employment with BCPS. Factors such as passage of time since the offense the nature of the violation and the extent of rehabilitation will be taken into consideration.
• Student workers must complete the online work permit information by going to the Maryland Department of Labor and Licensing website: of Employment:
  • Student workers do not have to pay for the cost of fingerprinting. However all student workers are required to complete I-9 and E-verify documents in order to begin work. You will receive an email congratulating you for successfully completing the pre-employment paperwork for BCPS. The next step is for you to contact the Office of Investigations and Records Management at to schedule an in-person appointment for review of the I-9 forms and two forms of required identification. The location of the Office of Fingerprinting is 6901 Charles Street Building B Towson MD 21204. .

  • Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the US.

  Non-Discrimination Statement
  The Board of Education of Baltimore County does not discriminate on the basis of race color religion sex national origin age marital status sexual orientation gender identity genetic information disability or veteran status in matters affecting employment or in providing access to educational programs or activities and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding the Boards nondiscrimination policies should be directed to: EEO Officer Office of Equal Employment Opportunity Baltimore County Public Schools 6901 Charles Street Building B Towson Maryland 21204 ). There is a compliance officer responsible for identifying preventing and remedying prohibited harassment concerning students. Complaints of harassment should be directed to the executive director Department of School Safety and Security 9610 Pulaski Park Drive Suite 219 Baltimore Maryland 21220 ).
  
  
  Contact Information:
  
  Hope Fields aPHR
  Office of Temporary & Support Services
  Phone:
  Email: