Service Technician
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Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a skilled and dependable Remote Service Technician to provide technical support diagnostics troubleshooting and service coordination for customers across the United States. This role requires strong technical aptitude excellent communication skills and the ability to resolve issues efficiently in a fully remote environment.
The ideal candidate is customer-focused detail-oriented and experienced in technical service maintenance support or equipment troubleshooting.
Key Responsibilities
Provide remote troubleshooting and technical support via phone video and remote access tools
Diagnose equipment software or system issues and recommend corrective actions
Guide customers through step-by-step repair or configuration procedures
Document service interactions resolutions and escalation notes accurately
Coordinate with field technicians when on-site service is required
Monitor service tickets to ensure timely resolution and customer satisfaction
Maintain compliance with safety operational and quality standards
Participate in ongoing product and technical training
Required Qualifications
Must reside in the United States (U.S. work authorization required)
High school diploma or equivalent (Associate degree or technical certification preferred)
2 years of experience in technical support service technician or related field
Strong troubleshooting and diagnostic skills
Experience using remote support tools and service management systems
Ability to explain technical concepts clearly to non-technical users
Strong organizational and documentation skills
Reliable high-speed internet connection and dedicated remote workspace
Preferred Qualifications
Experience supporting mechanical electrical medical or industrial equipment
Familiarity with CRM or ticketing systems
Experience working in regulated or compliance-driven environments
Prior experience in a fully remote service role
Key Competencies
Problem-solving and analytical thinking
Clear written and verbal communication
Time management and prioritization
Customer service excellence
Ability to work independently
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
