Customer Service Agent

We are working closely alongside a Local Authority in Islington to assist with the appointment of a Customer Service Agent on a 2.5-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 19.55 - 26.18 per hour

Summary:

The Customer Service Agent will support the Contact Centre service delivering high-quality customer-focused support across multiple access channels including telephone face-to-face email and written correspondence.

Responsibilities:

• Handle complex customer enquiries via telephone face-to-face email and written correspondence in line with corporate customer care policies.
• Provide accurate advice using relevant IT CRM and telephony systems.
• Process payments (cash cheque credit/debit card) and issue invoices within agreed timescales.
• Maintain accurate customer records and ensure data protection compliance.
• Support customers who may be distressed irate or have special requirements responding in a professional and tactful manner.
• Monitor personal performance against agreed service targets and KPIs.

Essentials:

• Proven experience in a complex customer service environment (public sector experience desirable).
• Experience of working within a diverse community setting.
• Experience using IT systems CRM platforms and telephony systems in a customer-focused environment.
• Strong verbal and written communication skills.
• Ability to manage face-to-face telephone and electronic enquiries efficiently and courteously.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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