Manager IT Service Desk (mfd) Augsburg
Share
Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
LOCATION:Augsburg Germany
THE ROLE:
AsManager IT Service Desk (m/f/d) you will lead and further develop our global IT Service Desk organization. You will be responsible for delivering an outstanding user experience driving service excellence and ensuring that our internal IT operations run smoothly and securely.
TASKS AND RESPONSIBILITIES:
EXPERIENCE AND QUALIFICATIONS:
Interested Apply now via our online applicant portal!
If you have any questions about the position or application process our Talent Acquisition Team is happy to assist.
Florian Hermann
IGEL Technology GmbH
Maria-Cunitz-Str. 7
28199 Bremen Germany
(49) 2000
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity and we are committed to building teams that represent a variety of backgrounds skills and perspectives.IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition sexual orientation or any other consideration made unlawful by federal state or local laws.
LOCATION:Augsburg Germany
THE ROLE:
AsManager IT Service Desk (m/f/d) you will lead and further develop our global IT Service Desk organization. You will be responsible for delivering an outstanding user experience driving service excellence and ensuring that our internal IT operations run smoothly and securely.
TASKS AND RESPONSIBILITIES:
- Lead and manage the global IT Service Desk team (1st & 2nd level support)
- Foster coach and develop a high-performing international support team
- Ensure high service quality SLA adherence and continuous process improvement
- Design and optimize ITIL-based processes (Incident Request Problem and Change Management)
- Collaborate closely with Infrastructure Security and Business Applications teams
- Define and monitor KPIs reports and dashboards to measure service performance
- Manage external vendors and service providers
- Drive automation self-service and AI-driven support initiatives
- Contribute actively to the global IT strategy and transformation roadmap
EXPERIENCE AND QUALIFICATIONS:
- Degree in Computer Science Business Informatics or equivalent qualification
- Several years of experience in IT support or IT service management ideally in an international environment
- Proven leadership experience with distributed or cross-functional teams
- Strong knowledge of ITIL processes service management tools (e.g. Jira Service Management) and Microsoft technologies (M365 Intune Azure AD)
- Excellent problem-solving and analytical skills
- High customer orientation and ability to translate technical issues into business-relevant outcomes
- Strong communication and stakeholder management skills
- Fluent English and German skills (written and spoken)
- Hands-on mentality with a passion for innovation and automation
Interested Apply now via our online applicant portal!
If you have any questions about the position or application process our Talent Acquisition Team is happy to assist.
Florian Hermann
IGEL Technology GmbH
Maria-Cunitz-Str. 7
28199 Bremen Germany
(49) 2000
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity and we are committed to building teams that represent a variety of backgrounds skills and perspectives.IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition sexual orientation or any other consideration made unlawful by federal state or local laws.
Required Experience:
Manager
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
IGEL Technology is a German software company that develops IGEL OS, a secure Linux-based endpoint operating system designed to simplify and harden access to cloud workspaces, virtual desktops, and remote applications for enterprises.
