IT Support Specialist

About the role:

As an IT Support Specialist you will be responsible for keeping Everlabs day-to-day technology running smoothly. Youll be the first point of contact for IT support across the business ensuring our team can work efficiently securely and without unnecessary friction. Youll play a critical role in supporting onboarding/offboarding device and account management troubleshooting and improving the systems and processes that underpin how we operate.

In addition to BAU support you will also be part of Everlabs ongoing IT and operational projects as we scale - helping implement improvements across tooling security and systems in a fast-growing healthcare company.

This is a full-time role based in our Melbourne office. Its ideal for someone who thrives in a dynamic environment enjoys helping others and takes pride in making things work reliably behind the scenes.

Responsibilities and scope:

• Help desk and BAU support: Be the first point of contact for IT support requests across the business. Troubleshoot issues across laptops devices SaaS tools and networks ensuring timely resolution and a great team experience.

• Onboarding and offboarding: Manage end-to-end onboarding and offboarding for new starters and departing team members including laptop setup access provisioning permissions and security requirements.

• Device and asset management: Maintain and manage laptops peripherals and IT inventory. Track assets coordinate repairs/replacements and ensure devices are deployed securely and consistently.

• Account and access administration: Manage user accounts licences and access across our core systems (e.g. Google Workspace Slack VPN password management tools). Ensure access is appropriate secure and aligned with least-privilege principles.

• Projects and improvements: Be part of ongoing IT and operational projects to support Everlabs rapid growth including improvements across tooling security onboarding and IT workflows.

• Systems and process improvement: Identify recurring issues and improve IT workflows through better documentation standardisation automation and scalable processes as Everlab grows.

• Security and operational hygiene: Support BAU security practices such as MFA enforcement patching backups device compliance and incident response coordination (in partnership with external vendors as needed).

• Vendor coordination: Work with external IT providers managed services and hardware vendors to ensure smooth delivery of services escalations and improvements.

What we are looking for:

• Availability: Full-time based in our Melbourne office.

• Experienced and hands-on: 2 years of experience in IT support help desk or a similar BAU-focused role. Experience supporting a growing team is a plus.

• Strong technical foundations: Youre confident troubleshooting common issues across Mac devices networking basics (Wi-Fi/VPN) printers/peripherals and SaaS applications.

• Tech-savvy and process-minded: Youre comfortable working across modern IT tooling and admin consoles (e.g. Google Workspace Slack). Experience with MDM tools (JumpCloud and Intune) and ticketing systems is a plus.

• Service mindset with great communication: You enjoy helping non-technical teammates and can explain technical issues clearly calmly and without jargon. You care about delivering a high-quality support experience.

• Detail-oriented with a big-picture mindset: You pay attention to the details (security permissions documentation) while also understanding how IT enables the business to scale.

• Ownership mindset with strong autonomy: You are motivated by whats best for Everlab long term and youre confident in making sound decisions independently. You thrive in an autonomous environment taking full responsibility for outcomes while being proactive in learning and improving. Whether its resolving an urgent support issue improving onboarding or tightening device security you understand that excellence means caring about the details acting with initiative and always raising the bar.

Nice to have:

• Healthcare or startup experience: You have experience working in healthcare high-growth startups or investor-backed companies and youre comfortable supporting teams that move quickly and need reliable systems without heavy process.

Working at Everlab:

• Do work that matters: Were building the future of preventive health. Use your skills to prevent disease improve access to personalised care and reduce pressure on the health system.

• Work-life flexibility: Hybrid working with 2 to 3 days in the office plus flexibility to manage life beyond the 9 to 5 when it matters.

• Experience Everlab as a customer: Full access to the Everlab health program provided after successfully passing probation.

• Share in our success: Employee Share Option Plan included as part of your total remuneration. We grow together.

• People youll love working with: A welcoming mission-driven team of smart thoughtful people doing meaningful work.

Applications close Sunday March 1st 11:59pm.