Customer Success (mfd)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
- Manage the entire post-sales lifecycle: onboarding adoption retention and expansion
- Continuously improve CS processes playbooks and tooling
- Act as primary point of contact for key accounts and build long-term customer relationships
- Monitor customer health scores and proactively identify risks and opportunities
- Collaborate with CS Engineers and Support to resolve complex product or technical topics
- Track CS KPIs and share insights with Product Tech and Sales to drive product improvements
- Support self-service formats such as our knowledge base and customer learning portal
- Take ownership of operational excellence in the CS function and drive efficiency at scale
Your profile
- Based in Germany
- Proven experience driving onboarding retention and renewals across multiple accounts
- Familiarity with Rocketlane Zendesk or similar CS/Support tools
- Strong operational mindset structured analytical and hands-on
- First experience mentoring or coordinating small project teams (leadership potential)
- Excellent communication and stakeholder management skills in English (German a plus)
- A proactive customer-first mindset and passion for building scalable processes
Why us
- 100% remote work and full flexibility over your schedule
- A transparent trust-based culture in an international SaaS scale-up
- Modern tools data-driven processes and fast decision-making
- 23 offsites and workshops per year for strategy connection and team spirit
- High level of autonomy and clear development paths
- The opportunity to actively shape a fast-growing SaaS company
- Steep learning curve in customer success onboarding software processes & content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hoursPlease send your application to
Key Skills
- Children Activity
- Accounts Assistant Credit Control
- Android
- Apparel Merchandising
- Franchise
- Construction Equipment
About Company
Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top ... View more
