IT Workplace Lead

As Local IT Lead (Workplace) for Northern Europe you are accountable for delivering a smooth secure and consistent workplace IT experience across our regional offices.

You combine hands-on ownership of the workplace environment with a structured improvement-driven mindset. Your mission is to ensure reliable day-to-day support while continuously improving standardisation efficiency and user experience as the organisation grows.

You work closely with local workplace agents and the Group IT teams acting as the bridge between local needs and group standards and ensuring that colleagues can do their best work without friction.

What youll do

• Own the end-to-end workplace IT experience in Northern Europe ensuring high-quality daily support and a positive employee journey.

• Coordinate and guide local workplace agents safeguarding service quality availability and consistency across sites.

• Review document and improve local policies procedures and resource management aligning them with Group IT standards.

• Drive optimisation initiatives for:

  • software distribution
  • device provisioning and lifecycle (laptops mobiles peripherals)
  • remote and endpoint management

• Lead standardisation and simplification of workplace applications and tooling across the region defining one best way where it adds value.

• Act as a trusted advisor to the business proposing practical costeffective solutions to workplace challenges.

• Support change management helping users and local teams adopt new tools processes and ways of working.

• Maintain clear documentation reporting and progress updates for Group IT and senior stakeholders.

What you bring

• Bachelors degree in a relevant field or equivalent professional experience.

• 3 years of experience in workplace IT enduser computing or IT infrastructure.

• Strong knowledge of workplace tooling and administration including:

  • Microsoft 365 and related admin tooling
  • endpoint and device management
  • software deployment and lifecycle management

• Proven ability to work with diverse stakeholders in a multicultural international environment.

• A collaborative and steady leadership style: you align and influence people without relying on formal authority.

• Strong analytical and organisational skills; you prioritise effectively and keep initiatives moving.

• A practical improvement-oriented mindset: you enjoy making things better not just keeping them running.

• Fluent professional English; Spanish and/or French are a plus.

What you can expect

• A role with real ownership and autonomy to shape how workplace IT is delivered across Northern Europe.
• Close collaboration with Group IT and local teams with visible impact on how people work every day.
• A growing environment where standardisation efficiency and user experience truly matter.
• The opportunity to contribute to a more mature scalable workplace IT model across the group.