Advanced Operations Engineer (UEM & Mobile Platforms) (Contract) GautengHybrid ISB900969

Midrand - South Africa

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Our client is seeking an Operations Engineer (Advanced).

This role is pivotal in providing cutting-edge IT solutions to global operations specifically ensuring the stable secure and efficient operation of mobile devices and end-to-end service provisioning within the Group IT Hub South Africa.

Advanced-level role

Unified Endpoint Management

Hybrid flexibility

Position Details:

Contract Start Date:
Contract End Date:
Location: Midrand/Menlyn/Rosslyn/Home Office Rotation
Role Group: DevOps
Experience Required: 4-6 years related experience

Product / Team Context: This product ensures the stable secure and efficient operation of mobile devices including smartphones MacBooks AR/VR hardware and Microsoft Teams Rooms. It provides a reliable application platform and end-to-end service provisioning for the global workforce.

Qualifications & Experience:

A university degree/diploma in a relevant field (e.g. Computer Science Engineering) OR 4 years of IT experience.
Strong experience with platform operations troubleshooting and maintenance.

Essential Skills:

Experience with ITIL processes (Incident Change and Problem management)
Resolve ITSM tickets
Analyse and resolve problem tickets
Experience with VIP and End-user support
Plan and execute maintenance tasks (change management)
Plan and execute infrastructure lifecycle tasks (technical lifecycle change management)
Experience with technical documentation standard operating procedures and user support guides
Experience with Active Directory/EntraID
Exposure to device management (SCCM Workspace One Microsoft Intune etc..)
Exposure to troubleshooting infrastructure network and integration issues

Soft Skills

Excellent communication skills
Ability to deliver on time and in excellent quality
Strong ability to analyse issues build a resolution plan and bring it to successful implementation
Strong ability to understand technical dependencies and enterprise setup on a global scale

Advantageous Skills:

Experience in the operation of Linux Servers and/or Windows Servers
Experience with iOS/macOS and Windows Client OS GPO and patch management
Experience with cloud technologies and cloud providers (Microsoft Azure Amazon Web Services Google Cloud
Services)
Experience with Scripting (Powershell Bash etc.)
Experience with monitoring solutions (SCOM Dynatrace Site24/7 etc.)
Experience with SQL (MS Oracle etc.)
Experience with Jira and Confluence

Key Responsibilities:

Daily monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests
Be responsible for the verification planning and actioning of maintenance tasks together with other infrastructure teams
Continuously work on improving the operational stability
Work on automation of platform operations troubleshooting and maintenance topics
Interact with an international product team external providers vendors and customers.
Treat security as a first-class citizen
Work closely with stakeholders development teams in constantly improving our Endpoint Management platforms stability and availability
Work with other IT teams on integration of new features and components

Important Application Details

Location & Relocation Applicants based outside of Gauteng must be willing to relocate.

Eligibility & Legal

Citizenship: South African citizens and residents are preferred.
Work Permits: Candidates with valid work permits will be considered.
Privacy: By applying you consent to being added to our database and receiving updates until you unsubscribe.

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iSanqa is your trusted Level 2 BEE recruitment partner dedicated to continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent staff temporary resources and efficient contract management and billing facilitation iSanqa Resourcing is powered by a team of professionals with an outstanding track record. With over 100 years of combined experience we are committed to evolving our practices to ensure ongoing excellence.

Our client is seeking an Operations Engineer (Advanced). This role is pivotal in providing cutting-edge IT solutions to global operations specifically ensuring the stable secure and efficient operation of mobile devices and end-to-end service provisioning within the Group IT Hub South Africa. A...