Billing Operations Manager

Role Summary

The Billing Operations Manager is responsible for optimizing the end-to-end subscription billing process ensuring accuracy efficiency and alignment across the customer journey and department lines. This role will play a critical part in managing our quote-to-cash systems (Salesforce Netsuite) and billing operations support for front-line teams. Additionally the position will take ownership of sales deal desk processes: supporting sales and renewals teams addressing day-to-day operational challenges and streamlining and optimizing subscription management. The ideal candidate is a hands-on problem-solver with a strong understanding of SaaS billing financial operations and cross-functional collaboration.

What you will do

Quote to Cash Process

• Support Salesforce CPQ systems stability and continuous improvements to support subscription and billing processes.
• Train and support sales and billing teams on CPQ best practices configurations and updates.
• Support the integration between Salesforce CPQ and Zone Advanced Billing within NetSuite ensuring seamless data flow through Celigo.
• Identify and resolve integration issues working closely with Operations and finance teams to maintain data accuracy and synchronization.
• Own a roadmap to Drive process improvements in the integration workflow to support scalability and efficiency.
• Create documentation SOPs for system integration

Subscription & Billing Operations

• Lead day-to-day billing operations handling escalations and addressing issues raised by the front-line team via Slack
• Establish and maintain billing and invoicing procedures to ensure timely accurate and compliant invoicing.
• Develop and enforce billing policies aligning with finance and customer success teams on any adjustments or exceptions.

Sales Deal Desk

• Collaborate with sales legal and finance teams to streamline deal desk processes ensuring alignment with organizational policies and guidelines.
• Ownership of deal desk inquiries approval matrix and guidance on pricing discounts and contract terms.
• Establish reporting visibility into monthly bookings alongside FP&A
• Review and approve complex deals help build quotes and use this to drive improvements in the flow

Accounting Tasks

• Ensure that revenue is reported correctly in accordance with US GAAP
• Monitor accounts receivable balances and ensure that appropriate action is taken to collect on aged balances
• Oversee the application of payments to the corresponding invoice(s)
• Oversee the collection of sales tax

What you will bring

• Bachelors degree in Finance Business Administration Accounting Information Systems or a related field.
• 5 years of experience in billing finance or revenue operations ideally in subscription-based or SaaS business models.
• Proven expertise with CPQ systems (e.g. Salesforce CPQ) including audits troubleshooting and enhancements.
• Hands-on experience with Salesforce and NetSuite; bonus for integration work using Celigo or similar tools.
• CPA or significant accounting experience is a strong advantage.
• Proficiency in billing/invoicing procedures and enforcing policies for accuracy and compliance.
• Experience with project management tools (e.g. ClickUp) and communication platforms like Slack.
• Skilled at creating and analyzing billing metrics identifying trends and improving processes.
• Data-driven with the ability to manipulate and troubleshoot large datasets.
• Strong problem-solving organizational and multitasking skills in fast-paced environments.
• Excellent communication and collaboration skills for cross-functional teamwork.
• Detail-oriented with a focus on maintaining accurate documentation and scalable systems.

Pay & Benefits

The base salary range for this role is determined by a number of factors including but not limited to skills and scope required relevant licensure and certifications and unique relevant experience and job-related skills. The base salary range for this role is $110000-$130000.

At Meal Ticket cash salary is but one component of our Total Rewards package. Were proud of our package inclusive of: base salary stock awards (role dependent) healthcare coverage and more. Paid performance incentives are also included for those in eligible roles. Details about the Compensation & Total Rewards for this role will be provided during the recruitment process.

How we feel about Diversity Equity Inclusion and Belonging

Meal Ticket is committed to bringing together humans from different backgrounds and perspectives providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive feel a sense of belonging and do impactful work together.

As an equal opportunity employer we prohibit any unlawful discrimination against a job applicant on the basis of their race color religion gender gender identity gender expression sexual orientation national origin family or parental status disability* age veteran status or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Meal Ticket. Please inform our HR Team () if you need any assistance completing any forms or to otherwise participate in our application or interview process.

Required Experience:

Manager