Associate Commercial Excellence Analyst

About Diamond Infrastructure Solutions (website)

Diamond Infrastructure Solutions is an infrastructure-focused company strategically located in the U.S. Gulf Coast the heart of U.S. manufacturing. The company is comprised of 2700 employees and contractors that are driven by a customer-first entrepreneurial mindset offering expertise and turn-key services to more than 70 on-site and off-site customers across the U.S. Gulf Coast. The company is built upon the foundation of Dows world-leading operational excellence to deliver best-in-class services and reliability.

Our vision is to be the trusted leader in infrastructuredelivering reliable sustainable and cost-effective solutions that adapt to our customers evolving needs. At Diamond Infrastructure Solutions we empower growth across the U.S. Gulf Coast by providing strategic land access and dependable services. Backed by world-class assets scale and expertise we help our partners optimize costs accelerate their ambitions and achieve lasting value through every project and partnership.

Our People are the integral ingredient to our culture of employee ownership and excellence-driven core values. An unwavering focus on employee & asset safety and the generational impact to our environment & surrounding communities is critical. Together we will strategically deliver Focused Growth while positioning the organization to leverage industry megatrends for sustained success.

*This role is aligned to the Diamond Infrastructure Solutions (Diamond Infra) company and will be seconded from Dow to Diamond Infrastructure Solutions until January 1 that time the role will become directly aligned to the Diamond Infrastructure Solutions Company.*

About You and This Role

Diamond Infrastructure Solutions is seeking an Associate Commercial Excellence Analyst to support the Diamond Customer Management Team including team members located in the Gulf Coast region.

In this role you will provide administrative assistance to the Diamond Customer Management Team as well as select members of the Diamond Executive Leadership Team and Diamond Leadership Team members based at Louisiana Operations. (e.g. calendar admin and travel support).

Additionally this role will act as the SharePoint Administrator for the Diamond Customer Management Team which includes creating and maintaining both internal and external SharePoint sites.

Responsibilities

• Provide administrative assistance to the Diamond Customer Management Team and Diamond ELT and DLT members located at Louisiana Operations. (e.g. calendar admin and travel support).
• Participate as an active team member working both independently and in cooperation with other team members to complete projects and assignments in a timely manner.
• Work independently to produce quality results.
• Assist with planning of team meetings (e.g. including teleconferencing and videoconferencing involving on-site and off-site events. Also assist with agenda preparation meeting minutes and conference room set-up).
• Facilitate bi-weekly Customer Management team meeting.
• Serve as Document Management Specialist for Customer Management Team own the Customer Management Team SharePoint
• Serve as ODMS focal point for team (MOC document management etc).
• Request purchase orders; manage supplies FedEx shipping work orders file share management and time exception reporting.
• Calendar management for one or more individuals.
• Presentation creation and modification via PowerPoint and Excel.
• Maintain team calendars (holiday vacation etc.).
• Conference room scheduling.
• Process expense reports in a timely manner.
• Perform general administrative tasks including mail records and file maintenance travel coordination procurement of office supplies.
• Prepare routine reports utilizing various software packages.
• This person will have access to sensitive and confidential information and must be able to keep such information confidential.
• Work is primarily identified and managed independently taking initiative and responsibility for most administrative needs and opportunities.
• Creating updating and modifying Purchase requisitions
• Creating updating and modifying customer codes
• Creating updating and modifying supplier codes
• CRM tool management- support opportunity entry and updates
• Managing Monthly Outage Notification Processes as required per agreements
• Managing Monthly Capital Invoice Requests for Tenants as required per agreements
• Managing documents for tenants on I park sites (contacts service guidelines demarcation catalogs etc)
• Creating and managing Distribution lists for Customer Management Team and Tenants
• Execute maintain and implement applicable operating discipline for websites and SharePoints
• Collecting inventorying organizing and managing content stored in SharePoint according to security organization presentation and work process requirements.
• Conducting annual Records Management audit to assure that out-of-service content is archived or deleted.
• Ensuring that intellectual property of highly sensitive and confidential information is not jeopardized while still providing accessibility to those requiring the information through strict guidelines and permissions evaluations.
• Act as the back-up administrator for the Diamond websites and associated file shares in accordance with Dow standard intranet requirements.

Required Qualifications

• A minimum of a High School Diploma or GED/equivalent
• 4 or more years of relevant experience
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position including for any type of U.S. permanent residency (green card) process

Preferred Qualifications

• Experience with Concur Travel
• Experience with File Share Management
• Experience with Info-mapping and Management of Change Tool

Your Skills

• SharePoint Administration & Content Management-Deep experience creating maintaining structuring and securing SharePoint sites and repositories (internal/external) including metadata permissions audits and lifecycle management
• Information Security & Confidential Data Handling-Strong understanding of information security best practices proprietary classification guidelines access controls and safeguarding sensitive and intellectual propertyrelated information
• Document & Records Management-Expertise in document control records retention compliance audits archiving/deletion processes and operating discipline for content repositories
• Administrative & Executive Support-High-level administrative capability supporting leadership teams: calendar management travel expenses meeting logistics agendas minutes and general office operations
• Operating Discipline & Process Governance (ODMS)-Ability to execute maintain and improve operating discipline management systems policies procedures and standardized work processes across teams and platforms
• CRM & Business Systems Administration-Hands-on experience managing CRM tools customer/supplier codes purchase requisitions outage notifications capital invoice requests and related business system data accuracy
• Cross-Functional Coordination & Communication-Strong collaboration skills to work with customer management teams leadership IT security and external tenantsfacilitating meetings and serving as a central coordination point
• Technical Productivity & Reporting Tools-Advanced proficiency with PowerPoint Excel SharePoint and other reporting tools to create presentations routine reports and structured team documentation

Additional Notes

• Primary Location:This role has a preferred location of Plaquemine (LA) but can be located at any Diamond Infrastructure Solutions Gulf Coast Sites (Freeport Texas City Seadrift Plaquemine or St Charles) or corporate headquarters (Houston)
• Note: This position does not offer relocation assistance

Benefits What Diamond Infrastructure Solutions offers you

We invest in you.

Diamond Infrastructure Solutions invests in total rewards programs to help you manage all aspects of you: your pay your health your life your future and your bring your background talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

• Vibrant network of Employee Resource Groups (ERGs) designed to foster inclusion and belonging. With ten ERGs spanning diverse interests and identities theres a group for everyone. Employees are encouraged to join and actively participate.

• Equitable and market-competitive base pay and bonus opportunity across our global markets along with locally relevant incentives.

• Benefits and programs to support your physical mental financial and social well-being to help you get the care you you need it.

• Competitive retirement program that may include company-provided benefits savings opportunities financial planning and educational resources to help you achieve your long term financial-goals.

• • Employee stock purchase programs (availability varies depending on location).

• Student Debt Retirement Savings Match Program (U.S. only).

• • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)) helping employees reach the Company match.

• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.

• Opportunities to learn and grow through training and mentoring work experiences community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Competitive yearly vacation allowance.

• Paid time off for new parents (birthing and non-birthing including adoptive and foster parents).

• Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Groups (ERG) participation.

• Wellbeing Portal for all Dow employees our one-stop shop to promote wellbeing empowering employees to take ownership of their entire wellbeing journey.

• On-site fitness facilities to help stay healthy and active (availability varies depending on location).

• Employee discounts for online shopping cinema tickets gym memberships and more.

• Additionally some of our locations might offer:

• • Transportation allowance (availability varies depending on location)

  • Meal subsidiaries/vouchers (availability varies depending on location)

  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Diamond Infrastructure Solutions is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race color religion sex including pregnancy sexual orientation or gender identity national origin age disability and genetic information including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may call us at 1-833-My Dow HR ) and select option 8.