Client Operation Analyst

The Client Operations Analyst is responsible for supporting client-facing operational processes analyzing performance data and ensuring seamless service delivery across accounts. This role serves as a bridge between clients internal operations teams and leadership by monitoring workflows identifying efficiency opportunities and resolving operational issues. The Client Operations Analyst contributes to client satisfaction retention and long-term business growth in a fully remote environment.

This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.

Key Responsibilities

• Analyze client operational data to identify trends risks and performance opportunities

• Support onboarding and implementation processes for new clients

• Monitor service-level agreements (SLAs) and ensure contractual compliance

• Prepare operational reports dashboards and client performance summaries

• Collaborate with internal departments to resolve operational challenges

• Track key performance indicators (KPIs) related to client engagement and service delivery

• Support process improvements that enhance client satisfaction and operational efficiency

• Participate in client meetings to provide operational insights and updates

• Maintain accurate documentation of client processes and workflows

• Assist in developing standardized operating procedures (SOPs)

Required Qualifications

• Bachelors degree in Business Administration Operations Management Finance Data Analytics or related field

• 25 years of experience in client operations business analysis customer success or operational support roles

• Strong analytical and problem-solving skills

• Proficiency in Microsoft Excel and data reporting tools

• Excellent written and verbal communication skills

• Ability to manage multiple priorities and deadlines

• Experience working in a remote or distributed team environment

Preferred Qualifications

• Experience with CRM systems (Salesforce or similar platforms)

• Familiarity with data visualization tools (Power BI Tableau or similar)

• Knowledge of process improvement methodologies (Lean Six Sigma etc.)

• Experience in SaaS financial services healthcare or professional services industries

• Strong stakeholder management skills

Compensation

• Annual Salary Range: $65000 $85000 USD based on experience analytical expertise and industry background

• Performance-Based Bonus: Eligible based on company and operational performance

Benefits

• Comprehensive medical dental and vision insurance

• 401(k) retirement plan with employer matching

• Paid time off paid holidays and sick leave

• Life short-term and long-term disability insurance

• Flexible remote work arrangement

• Professional development and training reimbursement

• Employee wellness and assistance programs

Work Authorization & Residency Requirement

• Must be legally authorized to work in the United States

• Must currently reside within the United States

• Applications from candidates outside the U.S. will not be considered