Technical Writer, Manager

Cambridge - UK

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Join us at Entrust

At Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota Entrust is an industry leader in identity-centric security solutions serving over 150 countries with cutting-edge scalable technologies. But our secret weapon Our people. Its the curiosity dedication and innovation that drive our success and help us anticipate the future.

Position Overview:
The purpose of this job is to lead a small team producing high quality technical customer-facing documentation working in the Entrust Data Protection Solutions Engineering team in Cambridge. Youll agree the vision and roadmap for documentation with key stakeholders and own the information architecture of the document content. Youll encourage contributions from a range of other stakeholders and maintain a shared ownership docs as code culture. Youll also work as a technical author yourself. Youll work closely with agile product development teams who are based in the UK and the US alongside colleagues and stakeholders in other functions notably Product Management.

Responsibilities:

Work within an Agile (SAFe) product development framework representing your team at ceremonies.
Develop collaborative working relationships with a wide variety of stakeholders and colleagues.
Bring key stakeholders together regularly and agree a vision and roadmap for Technical Writing.
Own and continuously improve the information architecture of the content in the document set.
Own and continuously improve the quality of the content within the document set.
Manage the priorities tasks and deliverables of the Technical Writing Team.
Encourage high quality technical document contributions from colleagues across the organization.
Edit and improve content contributions from colleagues where needed.
Ensure that documentation releases are accurately aligned with product releases.
Create clear jargon-free content for customers installing using and customizing our products.
Encourage prioritize and action feedback from customers and from Customer Support.
Work with DevOps to maintain and further develop the Docs as code tooling platform.
Own technical writing processes guidelines and delivery platforms.
Leverage AI to increase efficiency and productivity within the technical writing workflow.
Support other teams in the delivery of compliance and certification documentation.

Qualifications:

Basic Qualifications

5 - 10 years technical writing experience preferably in a technical context.
Experience with Jira Git and Docs as code practices and tools.
Experience with AsciiDoc or Markdown.
Experience managing tasks for a writing team.

Preferred Qualifications:

Bachelors degree in a technical discipline equivalent qualification or experience.
Familiarity with SAFe (Scaled Agile Framework) in an agile software development environment.
Knowledge of security software and hardware products.
Experience of CLI scripting and creating API and SDK documentation.
Experience of people management and supporting creation of an annual budget.

We welcome links to samples of work blogs or open source community contributions as part of your application.

#LI-NR1

At Entrust we dont just offer jobs we offer career journeys. Here is what you can expect when you join our team:

Career Growth: Whether youre a budding developer or a seasoned expert were invested in your professional journey. With learning-forward initiatives and exciting challenges your growth is our priority.

Flexibility: Life is all about balance. Whether youre remote hybrid or on-site we offer flexible options that fit your lifestyle.

Collaboration: Here your voice matters. Our teams thrive on sharing ideas brainstorming solutions and working together to build a better tomorrow.

We believe in securing identitiesbut it doesnt stop there. At Entrust were passionate about valuing all identities. Our culture is built on diversity inclusion and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe were creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact

If youre excited by the prospect of innovating growing your career and collaborating in a dynamic environment Entrust is the place for you. Join us in making a difference. Lets build a more secure worldtogether.

Apply today!

For more information visit . Follow us on LinkedIn Facebook Instagram and YouTube

For US roles or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation contact .

Recruiter:

Neha Rathore

Required Experience:

Manager

Join us at EntrustAt Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely.Get to Know UsHeadquartered i...