People Operations Coordinator

Compensation: $80000$90000 base salary 5% annual bonus potential

Reports To: Chief People Officer

FLSA: Exempt

Location: Hybrid (if in Nashville)/Remote (EST business hours)

At Tend we believe great employee experiences power great member experiences. Behind every studio every hire and every moment that matters is a People team working thoughtfully to ensure our systems processes and support feel seamless and human.

The People Operations Coordinator plays a critical role in keeping the engine of our People function running smoothly. This role supports the full employee lifecycle from onboarding through offboarding while ensuring data accuracy compliance and a consistent high-trust employee experience. Youll partner closely with Payroll Total Rewards and People leadership to maintain strong operational foundations while helping evolve and improve how we support our teams as we grow.

This is an ideal opportunity for someone who is highly organized systems-minded service-oriented and excited to deepen their career in People Operations and Total Rewards.

This role reports to the Chief People Officer and is remote or hybrid; candidates based in the Nashville area will work onsite 1-2 days per week and remote team members must be located within Central or Eastern time zones to support our studio hours of operation.

What Youll Do

Employee Lifecycle & People Operations

• Coordinate onboarding offboarding job changes transfers and employment status updates
• Maintain accurate employee records and digital personnel files within the HRIS
• Support leave of absence accommodation and return-to-work processes in partnership with senior People leadership
• Serve as a first point of contact for employee questions related to People Operations processes escalating complex matters appropriately
• Help ensure employees experience clear timely and supportive communication throughout lifecycle moments

HRIS & Data Integrity

• Support day-to-day administration of the HRIS (UKG) ensuring data accuracy and completeness
• Partner closely with the Payroll Manager to ensure clean and timely data handoffs for payroll inputs
• Run audits and reports to proactively identify discrepancies or data risks
• Assist with system testing workflow updates and documentation when processes evolve

Benefits & Total Rewards Support

• Provide administrative support for benefits enrollments life events and vendor coordination
• Assist with annual benefits renewal preparation audits and employee communications
• Support compensation and recognition processes through documentation and tracking approvals
• Maintain confidentiality and accuracy of sensitive compensation and benefits information

Compliance & Documentation

• Support compliance activities aligned with federal state and local employment regulations
• Prepare documentation for audits internal reviews and reporting requests
• Maintain People Ops policies templates and SOPs to ensure clarity and consistency

Process Improvement & Team Support

• Identify opportunities to streamline or automate People Operations workflows
• Support cross-functional People projects and initiatives
• Contribute to a service-oriented People team culture that balances operational precision with empathy

Who You Are

At Tend how we work matters just as much as what we deliver. Our values and competencies guide how we support employees collaborate across teams and build scalable People Operations practices.

Tend Values

• Tend to Others - You approach People Operations with care and follow-through ensuring employees receive accurate information and timely support that builds trust and confidence.
• Be Brave Enough to Lead - You raise questions flag risks and speak up when processes or data dont look right helping strengthen systems and prevent downstream issues.
• Savor the Ride - You bring steady positivity and professionalism to detailed operational work helping create a supportive and collaborative team environment.
• Embrace Our Differences - You communicate respectfully and adapt your approach when partnering with employees and leaders across roles markets and backgrounds.
• Rooted in Growth - You actively seek feedback learn new systems and processes and continuously build your expertise in People Operations and Total Rewards.

Role-Based Competencies

• Bring Order to Complexity - You organize information workflows and documentation in a way that creates clarity and consistency across People processes.
• Protect What Matters - You maintain strong attention to detail and handle sensitive employee data with discretion ensuring accuracy confidentiality and compliance.
• Make It Easier - You look for opportunities to simplify processes reduce manual work and improve the employee and People team experience through thoughtful operational improvements.

What You Have

• 35 years of experience in People Operations HR Operations or HR administration in a similar role
• Hands-on experience working in an HRIS environment (UKG required)
• Strong attention to detail and demonstrated ability to manage confidential information
• Proficiency in Excel and/or Google Sheets (filters lookups basic reporting)
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Experience supporting multi-state employee populations preferred

Preferred:

• Experience supporting benefits administration
• Exposure to payroll-adjacent workflows or payroll data preparation
• Bachelors degree in HR Business or related field

Physical Requirements

• Ability to work primarily in a seated position using a computer for extended periods
• Ability to communicate effectively via video phone and written communication
• Occasional travel may be required for team meetings or company events
• Ability to lift up to 15 pounds occasionally (office materials or equipment)

What We Offer

We believe taking care of people starts with taking care of our own. Heres how weve got you covered at Tend:

Health Comes First - We offer medical dental and vision insurance plus a Dental Wellness Program to keep your smile as sharp as your skills.

Plan for the Future - 401(k) plan because your future matters just as much as your now.

Support When You Need It - Life & AD&D insurance health advocacy legal support and an Employee Assistance Program (EAP) all designed to have your back when life gets real.

Smart Spending Options - Weve got Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and pre-tax transit/parking benefits to make your dollars go further.

Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays because rest is productive.

Bonus Eligible - This role includes annual bonus potential based on both company performance and your impact.

Required Experience:

IC