Billing Customer Service Specialist

East Liberty Family Health Care Center

Job Location:

Pittsburgh, PA - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary
East Liberty Family Health Care Center is seeking a Billing Customer Service Specialist to serve as the primary point of contact for patient billing inquiries. This role requires medical billing experience and strong customer service skills to support patients with questions related to charges insurance statements and account balances across multiple communication channels.

This position is ideal for someone who understands medical billing workflows and enjoys helping patients navigate billing questions in a community health setting.

Key Responsibilities

Serve as the primary contact for patient billing inquiries received via voicemail patient portal messaging EMR tasks and phone calls
Research and respond to questions related to:

Insurance billing and claims
Patient balances and statements
Payments adjustments and account corrections
Coverage denials and basic eligibility questions

Document all patient interactions and resolution steps accurately in the EMR and billing system
Coordinate with billing front desk and clinical teams to resolve complex or escalated inquiries
Assist patients with understanding financial policies payment options and sliding fee discounts as applicable
Identify recurring billing issues and communicate trends or concerns to billing leadership
Maintain patient confidentiality and comply with HIPAA requirements at all times

Required Qualifications

Medical billing experience required (health center hospital or outpatient practice preferred)
Familiarity with insurance billing concepts including commercial insurance Medicare and Medicaid
Strong customer service skills with the ability to explain billing information clearly and compassionately
Experience working with EMRs and billing systems (eClinicalWorks preferred)
Strong attention to detail and documentation skills
Ability to manage multiple inquiries and prioritize tasks effectively

Preferred Qualifications

Experience in an FQHC or community health setting
Knowledge of sliding fee discount programs
Prior experience handling patient billing escalations or customer service queues
Bilingual skills (if applicable for your patient population)

Required Experience:

Position SummaryEast Liberty Family Health Care Center is seeking a Billing Customer Service Specialist to serve as the primary point of contact for patient billing inquiries. This role requires medical billing experience and strong customer service skills to support patients with questions related ...

This position is ideal for someone who understands medical billing workflows and enjoys helping patients navigate billing questions in a community health setting.

Key Responsibilities

Serve as the primary contact for patient billing inquiries received via voicemail patient portal messaging EMR tasks and phone calls
Research and respond to questions related to:

Insurance billing and claims
Patient balances and statements
Payments adjustments and account corrections
Coverage denials and basic eligibility questions

Document all patient interactions and resolution steps accurately in the EMR and billing system
Coordinate with billing front desk and clinical teams to resolve complex or escalated inquiries
Assist patients with understanding financial policies payment options and sliding fee discounts as applicable
Identify recurring billing issues and communicate trends or concerns to billing leadership
Maintain patient confidentiality and comply with HIPAA requirements at all times

Required Qualifications

Medical billing experience required (health center hospital or outpatient practice preferred)
Familiarity with insurance billing concepts including commercial insurance Medicare and Medicaid
Strong customer service skills with the ability to explain billing information clearly and compassionately
Experience working with EMRs and billing systems (eClinicalWorks preferred)
Strong attention to detail and documentation skills
Ability to manage multiple inquiries and prioritize tasks effectively

Preferred Qualifications

Experience in an FQHC or community health setting
Knowledge of sliding fee discount programs
Prior experience handling patient billing escalations or customer service queues
Bilingual skills (if applicable for your patient population)

Required Experience: