A Team Members Housing Attendant serving Hilton brands is always working on behalf of our Members and collaborating with other Team Members. To successfully fill this role you should demonstrate the attitude behaviours skills and values that follow:
Positive attitude
Good communication skills
Committed to delivering high levels of Member service and support
Excellent grooming and professional appearance
Ability to work independently or as part of a team
Flexible and reliable
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience in accommodation operations HR support or hospitality
Experience coordinating maintenance amenities or onboarding processes
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
A Team Members Housing Attendant is responsible for managing and maintaining team accommodations ensuring a comfortable stay for Members by coordinating maintenance pest control and amenities while supporting HR onboarding processes. This role reports directly to the Accommodation Manager.
As a Team Members Housing Attendant you are responsible for overseeing the condition and readiness of team accommodations and ensuring that Members needs are addressed efficiently. Specifically you will be responsible for performing the following tasks:
Maintain cleanliness and hygiene standards in all accommodation units and common areas
Conduct routine inspections of rooms kitchens corridors and shared facilities
Coordinate maintenance and pest control requests with the accommodation provider and follow up until resolved
Keep track of accommodation amenities such as beddings towels and other supplies ensuring they are clean and in good condition
Prepare and arrange rooms for new joiners in coordination with HR
Manage Member complaints or requests regarding accommodation in a timely and professional manner
Report any missing damaged or malfunctioning items to the Accommodation Manager and ensure timely replacement or repair
Maintain records of accommodations maintenance requests and amenities inventory
Support onboarding processes by assisting HR with administrative tasks related to team housing
Comply with hotel and HR security fire and health and safety regulations
Respond to emergencies or urgent situations including off shifts when required
Assist other departments wherever necessary and maintain good working relationships
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.