Spa and Recreation Hostess at The Plaza Doha LXR hotels & resorts
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
EOE/AA/Disabled/Veterans
What are we looking for
A Spa & Recreation Hostess represents the spa and wellness facilities and works on behalf of our guests while collaborating closely with the team. To succeed in this role you should demonstrate the following attitudes behaviors skills and values:
Essential qualities:
Warm engaging and professional interpersonal skills
Commitment to delivering an exceptional personalized guest experience
Impeccable grooming and presentation standards
Positive attitude with a genuine passion for wellness and hospitality
Highly desirable capabilities:
Exceptional attention to detail and organizational skills
Maintaining the highest standards of cleanliness and order in the reception area
Consistently professional courteous and helpful manner
Previous experience in reception guest services or hospitality environments
Relevant qualifications in administration customer service or hospitality management
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
What will I be doing
As a Spa & Recreation Hostess you will be the first point of contact for guests and members creating a welcoming and serene atmosphere while ensuring smooth daily operations of the spa and gym reception. You will play a key role in enhancing guest satisfaction promoting premium services and products and maintaining the highest standards of hospitality.
Specifically you will be responsible for:
Delivering a warm professional and personalized welcome to all guests and members
Managing bookings appointments memberships payments and consultation records with accuracy and discretion
Providing detailed information about spa treatments wellness programs fitness facilities and luxury products
Handling guest feedback with empathy and professionalism escalating compliments or concerns to ensure continuous service excellence
Promoting and up-selling spa treatments wellness packages memberships and retail products in line with current promotions and incentives
Ensuring cash handling and transaction procedures are followed in line with company standards
Coordinating effectively with therapists trainers management and other departments to deliver seamless guest experiences
Maintaining a calm elegant and organized reception area at all times
Reporting accidents maintenance issues or guest incidents promptly and accurately
Ensuring full compliance with health safety and hygiene regulations
Representing the spa and fitness brand image through immaculate grooming professional communication and exceptional service etiquette
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
