Associate Account Manager

At Talkspace we are committed to fostering a diverse equitable inclusive and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Associate Account Manager to join our team. The Account Manager is responsible for building and maintaining strong relationships with key stakeholders with clients ensuring they have a smooth and positive experience with Talkspace services. They act as a point of contact for existing accounts: providing exceptional service addressing client needs and resolving addition to supporting accounts this is a heavily cross functional role: this person will be the main liaison between the Account Management team and internal matrix partners collaborating extensively with the Implementation Sales Marketing Revenue Cycle Management and Product teams to ensure alignment. The role requires maintaining detailed records and reporting on account performance providing actionable insights to senior leadership to drive client success. To work at Talkspace you need to be as passionate as we are about our work and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

What Youll Do

• ClientRelationship Management
  Develop and maintain strong relationships with key stakeholdersat clients ensuring high customer satisfaction and retention.
  Serve as the main point of contact for existing accountsproviding exceptional service and support to meet their needs.
  Regularly engage with clients to understand their evolvingbusiness needs and mental health goals.
• InternalCollaboration
  Serve as the main liaison between the Account Managementteam and the Payor Success team: coordinating cross-teamefforts sharing insights and driving consistent partner engagement and resolution.
  Work closely with the Sales Marketing and Product teams toensure alignment on client needs feedback and productofferings.
  Provide valuable feedback to the product and engineering teamson customer preferences challenges and opportunities for newfeatures.
  Collaborate with the Revenue Cycle Management and Financeteams on claims resolution and collection opportunities.
• AccountGrowth&Retention
  Drive account growth by identifying upsell and cross-sellopportunities for additional services and products.
  Lead quarterly business reviews (QBRs) with clients todemonstrate value discuss key metrics and identifyopportunities for expansion.
  Ensure contract renewals and prevent churn by proactivelyaddressing client concerns and ensuring continued success withTalkspace services.
  Manage and lead ongoing annual rate increases.
• ClientOnboarding &Implementation
  Collaborate with the Implementation and Customer Successteams to ensure seamless onboarding for new clients helpingthem launch Talkspaces services successfully.
  Monitor client engagement and utilization providingrecommendations for increasing adoption and ensuring a smoothexperience.
• Reporting &Analytics
  Maintain detailed records of client interactions engagementmetrics and progress using CRM software.
  Monitor account health metrics and proactively address anyissues to ensure client satisfaction and continued success.
  Report on account performance and provide actionable insightsto senior leadership.
• Performsotherrelateddutiesasassigned.

About You

• 1 years of experience in account management client success or saleswith a focus on Payor accounts.
• Experience in B2B2C mental health-related industries is highlypreferred.
• Excellent communication and interpersonal skills with the ability to buildtrust and rapport with senior-level executives.
• Strong project management and organizational skills with the ability to
  manage multiple accounts and projects simultaneously.
• Experience with CRM software (Salesforce HubSpot etc.) and
  data-driven decision-making.
• Results-oriented with a passion for delivering value to clients and
  driving business growth.
• Proactive self-motivated and able to work independently in a
  fast-paced environment.
• Empathetic and customer-focused with a genuine interest in improving
  mental health outcomes for those we serve.

Benefits

• Comprehensive Medical Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability basic life or pet insurance etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member as well as access to a friends and family discount!

Compensation

At Talkspace we believe that pay transparency during the interview process is a critical part of diversity equity and inclusion. Our salary bands are based on internal and external compensation benchmarks which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $60000 - $75000. Within the salary bands leveling corresponds to each candidates relevant experience skills as assessed during the interview process education and applicable certifications.

Why Talkspace

Talkspace is the worlds leading online therapy company serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization close to 1 billion people worldwide live with a mental disorder and on average more than 75% with mental neurological and substance use disorders receive no treatment for their condition at all. Additionally one-third of the worlds population 2 billion people live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and its our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind getting help we are transforming the way patients find the right care provider making an otherwise impossible feat easily conquerable. Our network of licensed accredited and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission we are looking for candidates that want to bring their talents into a diverse for purpose space. If youre equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds perspectives and walks of life to foster an innovative and diverse workforce. We encourage you to apply even if you dont meet every qualification or if your path has been nontraditional such as not completing a formal degree program taking a career break or having a prior criminal record if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race color religious creed sex national origin citizenship status age physical or mental disability sexual orientation marital parental veteran or military status unfavorable military discharge or any other status protected by applicable federal state or local law.

How do we define Diversity Equity Inclusion and Belonging at Talkspace

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds perspectives and experiences which include but are not limited to age ability ethnicity gender race and cultural background.

Equity

Equity refers to a fair and impartial workplace aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices addressing unconscious biases and providing inclusive culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging value support and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity equity and inclusion in the workplace.