Dealer Sales Coordinator

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation we are more than just North Americas largest residential and commercial garage door manufacturerwe are a powerhouse of innovation safety and design. Through our premier brands we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason Ohio and operating state-of-the-art manufacturing facilities in Troy Ohio Mountaintop Pennsylvania and Goodyear Arizona we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55 distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening from homes to businesses and beyond.

By joining our team you become part of a legacy that blends the residential elegance of Clopay known as Americas Favorite Garage Doors with the industrial strength and 180-year heritage of our rolling brands Cornell and Cookson. Together we secure everything from family garages to the worlds most iconic stadiums and skyscrapers.

We currently have an opening for a Dealer Sales Coordinator. Responsibilities include:

• Actively work the Top 100 for each assigned DC to review bleeders lost opportunities and thank dealers for their business.
• Provide marketing support for commercial and residential sectional stocking programs in assigned DCs.
• Onboarding of new dealer accounts to include the following: welcome packets credit forms product comparisons program and product training electronic price pages who to contact online tools and I-store/Portal initial set up. This needs to done in a timely manner to ensure dealer has prompt access to Clopay products programs and tools needed to place their first order and subsequent orders.
• Quarterly or more often if requested make outbound calls to MAD/AD dealers to follow up on promotions CLC status and co-op dollars.
• Ensure timely and accurate processing of paperwork and special pricing request for both residential/commercial.
• Return phone calls within 4 hours and email within 24 hours.
• Develop support and follow-up on company sponsored promotions/DC promotions
• Help assist the Sales/Operations team with DC Open Houses or Customer Appreciation Events by creating flyers communicating to dealers ordering necessary marketing materials promotional items developing an agenda contacting presenters and other supporting manufacturers. Assist with calls to help get headcount on those attending. DSC to attend open houses or other events as required to help with training on our on-line programs.
• Support dealers and/or Account Manager training of online tools such as MyDoor Web Gen 3.0 iStore and MyClopay. Utilize inside service support team for weekly and one on one trainings.
• Assist/Evaluate MPQs as needed
• Notify appropriate regional or DC manager of reported dealer service issues.
• Assist Account Managers with Gross Sales allowance or Goodwill credits as needed
• Ensure follow-up communication of new products product/engineering changes national promotions etc. to all dealers when making courtesy calls
• Work with AMDs to ensure that DCs have competitive tier pricing based on market demands & feedback from dealers. Collect analyze and forward competitive information to AMDs/Regional Managers.
• Update and maintain CRM accuracy with contact information sales call notes and any other pertinent information.
• Identify and Travel with Account Managers to key customers and dealer targets
• DSC to work with AMDs to ensure DC Showrooms and selling centers are up to date and effective in promoting Clopay products services and programs.
• Control sales expenses within budgeted guidelines.
• Any other duties as assigned by the Manager of Dealers Sales Support or Regional Sales Manager

Qualifications:

• A Bachelors degree is preferred or combination of experience and education.
• A minimum of 2 years of sales or customer service experience.
• Strong computer skills.
• Travel is regularly required.
• Outstanding customer service skills.
• Ability to self-manage time.

Why Choose a Career With Us

We dont just manufacture doors; we engineer the front door of the American dream and the security of global commerce. At Clopay we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers every member of the team plays a vital role in our success.

Our team members thrive because we prioritize:

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of Whats Next: We invest heavily in automation sustainable materials and smart-home integration to stay ahead of the curve.
• Commitment to People: As a Griffon Corporation company we provide the stability of a large organization with the tight-knit collaborative feel of a specialized craft team.
• A Legacy of Expertise: Join our Pioneer Cluba group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation: We arent just keeping up with industry trends; were setting them. Whether its our exclusive WINDCODE technology or our award-winning designs we provide the tools for you to do your best work.
• Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity Clopay employees help provide homes and security to families in the communities where we live and work.

Equal Opportunity Employer

Required Experience:

Senior IC