Lead IT Technical Support Specialist
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Job Location:
Virginia Beach, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
City/State
Virginia Beach VAWork Shift
First (Days)Overview:
Overview
The Lead IT Technical Support Specialist is a customer-facing role responsible for delivering high-quality technical support and service. This position follows a hybrid work model and is based at Sentara Independence in Virginia Beach VA.
IT Technical Support Specialist is responsible for assisting customers with technical issues or questions relating to computer hardware applications software devices and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms helping customers diagnose technical issues over the phone and meeting and speaking with them about installing hardware or software on their computers.
A Specialist Professional is a recognized subject matter expert in job areas typically obtained through advanced education and work experience. Responsibilities typically include:
Work in a team-based environment with the ability to function with independent discretion
Provide systems support for end client systems remotely in person or by phone including troubleshooting diagnosing resolving and documenting.
Maintain technical skills in your field of expertise keeping abreast of developments in technology and solutions.
Good problem-solving and troubleshooting skills Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
Strong oral and written communications skills
Willingness to coordinate and work with others
Willingness to be on call and attend to technical issues outside of normal business hours
Coaching reviewing and delegating work to lower-level professionals.
Problems faced are difficult and often complex.
Provide technical support to project team members.
Education
Bachelors Degreein Computer Science MIS or related field preferred
Experience in lieu of Bachelors Degree
7 years of relevant experience with a degree
9 years of relevant experience without a degree
Certification/Licensure
- Prefer one or more of the following: MCDST A Network CompTIA Project
Experience
- 7 years of relevant experience with a degree
- 9 years of relevant experience without a degree
- ServiceNow experience in Call center based environment required
.
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
IC
Key Skills
About Company
Sentara Health, is an integrated, not-for-profit health care delivery system in Virginia and North Carolina. Sentara improves health everyday.
