Client Services Representative

Join our Environmental team in Newcastle and play a key role in delivering outstanding client service across soil water and air testing. This position combines client relationship management with hands-on coordination of sample receipt registration and dispatch operations.

You will be the link between clients and the laboratory ensuring expectations are managed communication is proactive and services are delivered accurately and on time.

About the Role

As a Client Services Representative you will:

• Provide high-quality support to environmental clients and coordinate sample receipt and dispatch.
• Register check label and process soil water and air samples accurately and efficiently.
• Communicate proactively with clients regarding sample status turnaround times and any service impacts.
• Prepare and coordinate quotations as required.
• Liaise with laboratory teams to ensure KPIs and due dates are met.
• Maintain accurate records of client interactions and service activities.
• Ensure safe organised and compliant operations within the sample receipt area.
• Assist with sample collections from client sites when required.

Qualifications :

About You

You will bring:

• A Diploma or tertiary qualification in Science or at least 2 years relevant experience.
• Experience in a commercial environmental laboratory
• Experience in a client services role.
• Strong communication skills and a proactive client-focused approach.
• A current drivers licence and
• Laboratory skills in chemistry or microbiology (is an advantage)
• Good driving record.
• Physical capability to handle samples (up to 1015kg) and remain on your feet for extended periods.
• Ability to obtain required site certifications (e.g. White Card MSIC).
• Willingness to undergo background checks.

Additional Information :

WHY WORK FOR SGS

Working at SGS means joining an innovative Global company. Here are some of the benefits to working for SGS. 

    As a company we have embraced the shift to flexible work
    Sustainability is embedded in our culture and the way we do business
    Paid parental leave
    Paid time for volunteering day and blood donations
    Corporate health & wellbeing offers
    Ongoing learning & development 
    Career development opportunities (Nationally and Globally)
    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce we encourage applications from people of all ages nationalities abilities and cultures including Aboriginal and Torres Strait Islander peoples the LGBTQI community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong innovative and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past present and future Traditional Custodians and Elders of this nation and the continuation of cultural spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

Remote Work :

No

Employment Type :

Full-time