Technical Services Manager

The purpose of this role is to lead and elevate onsite technology operations across all hospital locations ensuring that every clinician staff member and business team receives reliable highquality and usercentred technology support. The role exists to enable safe efficient clinical care and seamless business operations by overseeing service delivery strengthening technology partnerships with site leaders and driving continuous improvement in the enduser experience.

This position ensures that technology is dependable secure and aligned with organisational priorities while proactively identifying risks resolving issues and optimising processes. A critical focus is placed on supporting doctors and clinical teams ensuring technology never becomes a barrier to patient care. The role also provides stewardship of the full lifecycle of enduser devices ensuring accuracy compliance and readiness across all sites.

Ultimately the role is accountable for creating a highperforming customerfocused onsite technology environment that delivers operational excellence fosters trust with stakeholders and contributes directly to improved clinical and organisational outcomes.

You will make an impact by

• Overseeing the planning and delivery of onsite technical support ensuring timely resolution of incidents and service requests noting demand from hospital stakeholders.
• Maintaining strong operational discipline across asset management device lifecycle security compliance and technology standards.
• Providing clear datadriven reporting and insights to Director of Service Delivery highlighting performance trends risks and opportunities for continuous improvement.
• Identifying opportunities for improvement recommending tools processes or automation that enhance productivity or reduce risk.

Position Description Inherent Requirements

Qualifications :

You will bring:

• Formal qualifications in Information Technology Computer Science or a related discipline.
• Extensive technical/people management experience (Minimum 510 years)
• Demonstrated leadership experience managing a mediumsized technical team (10 direct reports) with proven capability in coaching performance management and capability development.
• Strong background in enduser computing infrastructure and onsite technology operations.
• Proven ability to build strong business relationships and influence senior stakeholders acting as a trusted technology partner.
• Solid understanding of IT governance security compliance frameworks and enterprise technology standards.
• Certifications in ITIL and/or relevant technical domains.
• Experience in asset lifecycle management procurement processes and vendor engagement.
• Experience translating business needs into technology solutions and driving continuous improvement initiatives

Additional Information :

Why Join Epworth

At Epworth its a community.

Its the sense of belonging and being part of an organisation and a team that works to make sure that every patient addition to this you will have access to:

• Salary package up to $15900 pre-tax annually leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

We welcome applicants from all backgrounds. This includes First Nations peoples people with disability mature-age and young job seekers members of the LGBTIQA community and individuals from all cultural backgrounds. We are committed to providing an equitable inclusive and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to Make a Difference

Please Click Apply below to submit your resume.
Your other mandatory documents (cover letter and portfolio) can be uploaded by navigating back to your application/SmartRecruiters profile after you click Apply

For more information about the role refer to the attached position description or contact  or call (03).

Please Note:  Applications are reviewed as received. Dont wait - this role may be filled before the closing date.

Apply now weve over 8000 perspectives at Epworth and were ready to welcome yours!

It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had an annual Influenza vaccination where this is required under Epworth policy.

As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.

Remote Work :

No

Employment Type :

Full-time