Implementation Consultant

This position serves as a project cum implementation manager and subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions suite of products. This is an individual contributor responsible for managing project and product delivery taking a broad perspective to identify innovative solutions to meet Client needs.  This role serves to understand gather and document Visa CMS clients requirements while providing system implementation training and expert consultation on CMS product features and functionalities.

In this role you are expected to:

• Provide quality project management and implementation support to Visa client institutions processors and third-party platforms in assigned region to ensure client expectations are exceeded.
• Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.
• Coordinate directly with clients to understand product setup requirements and facilitate product installations conversions and maintenance requests without client impact.
• As a subject matter expert acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
• Be the voice of the customer - Represent clients feedback enhancement requests system or operational requirements as well as negotiate and manage expectations internally and externally.
• Prepare and maintain detailed project scope documents project plans status reports and issue log.
• Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics Teams and SharePoint.
• Build and enhance positive working relationships with key Visa client institutions technology providers and internal stakeholders.
• Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.
• Proactively identify opportunities and implement recommendations to increase service quality and efficiency. 
• Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.
• Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.
• While the role is based in Pasay you will be providing services to clients across the Asia Pacific region.
• This position serves as a project cum implementation manager and subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions suite of products. This is an individual contributor responsible for managing project and product delivery taking a broad perspective to identify innovative solutions to meet Client needs.  This role serves to understand gather and document Visa CMS clients requirements while providing system implementation training and expert consultation on CMS product features and functionalities.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

• We are looking to hire candidates who have already accumulated a variety of experience you will be curious about the payments industry results-driven and client-centric. As a candidate you should have:
• Bachelors Degree in Computer Science Information Technology or equivalent qualifications.
• Min 8 years of client-facing work experience implementing end user system applications for example ERP solutions expense management solutions or web-based application solutions
• Functional implementation experience business analysis. testing training or technical support experience in a B2B client-facing role.
• Ability to apply project management methodology to effectively manage and prioritize software applicable projects under minimal supervision.
• Responsible for own assignments and must be able to take the initiative to resolve problems and meet deadlines independently.
• Experience working with expense and workflow management as well as financial solutions such as SAP Concur Oracle iExpense SAP Hana Coupa etc. is a fundamental requirement.
• Experience with API project implementations and technology such as HTML JSON XML SQL along with tools such as SOAP UI and Postman is a plus.
• Good experience with data-interfacing projects to downline platforms for reporting and reconciliation of commercial card data.
• Knowledge of secure communication protocols such as SFTP FTPS and HTTPS PGP and message level encryption.
• Must be able to understand technical documents such as client-facing guides and messaging specifications.
• Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
• Excellent verbal and written communication skills attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders.
• Ability to communicate clearly with internal leadership team on project status and action items.
• Excellent presentation skills and ability to build effective and clear presentation materials.
• Must have prior end user training experience in English
• Good knowledge of standard MS Office tools (E.g. MS Project Excel PowerPoint Word Visio etc.).
• Able to work flexibly with earlier hours on occasion due to time difference with AU and NZ

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time