Data Analyst

At Talkspace we are committed to fostering a diverse equitable inclusive and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Data Analyst to join our Data Scienceteam. The Data Analyst is a key contributor to the product development of Sentias agentic behavioralhealth platform utilizing a strong data-driven approach. This role involves seamlesslycollaborating with various technical and non-technical stakeholders to translate data insights into actionable strategies and communicating the underlying data narrative to non-technicalaudiences. This analyst will be crucial in the initial setup and architecture of the datawarehouse establishing the foundation for all data operations.

Key responsibilities include collecting requirements querying databases and developingdashboards and reports for both internal business stakeholders and external partners. Theanalyst excels in both qualitative and quantitative data analysis identifying trends and surfacingcrucial insights that lead to informed decision-making and also excels in consumer work at Talkspace you need to be as passionate as we are about our work and excited to partner with us on delivering quality mental healthcare.

This is a hybrid position based at Talkspace Headquarters in NYC.

What Youll Do

• Data Visualization and Reporting
  • Develop and refine data visualizations that clearly communicate outcomesnetwork performance and user engagement trends to stakeholders.
  • Create automated quality reports and network performance dashboards usingLooker and other tools.
  • Deeply understand and analyze user pathways business outcomes and thedynamics of our provider/partner network.
• Quantitative Analysis
  • Conduct thorough quantitative analyses to support business strategies.
  • Utilize your expertise in SQL and Python to manage business and provider dataeffectively.
• Strategic Insights
  • Collaborate with business finance marketing and cross-functional teams toprovide data-driven insights supporting product development and providernetwork operations.
  • Navigate the intricacies of a multi-sided marketplace understanding differentstakeholder needs and market drivers.
• Communication and Collaboration
  • Engage with both technical and non-technical stakeholders to transform complexdata insights into understandable and actionable strategies for enhancingcustomer service and provider engagement.
  • Work closely with a seasoned Data Science team to leverage advanced analyticsin shaping business and network intelligence strategies.
  • Create and present easily digestible and actionable recommendations to seniorleadership influencing key decision-making processes.
• Data Modeling and Pipeline Management Design
  • Build and maintain robust documented and scalable data models (e.g. using dbt) within the data warehouse to support downstream reporting and analyticalneeds.
  • Collaborate with engineering teams to optimize data ingestion processes(ETL/ELT) and ensure the timely availability of high-quality data.
• Analyze agentic platform performance metrics
  • Metrics include model accuracy latency conversation depth and user adherenceto behavioral protocols.

About You

• 3-5 years of experience in an analytical role experience with healthcare data (patientoutcomes capacity planning etc.) a plus.
• BA/BS in a quantitative field like statistics applied mathematics economics computerscience or equivalent experience.
• Proficiency in SQL python and Excel / Google Sheets.
• Comfortable with statistics and data manipulation.
• Advanced skills in data visualization tools like Looker or Tableau are essential.
• Experience with product analytics tools like Mixpanel.
• Experience with leveraging GenAI tools is a plus.

Benefits

• Comprehensive Medical Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability basic life or pet insurance etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member as well as access to a friends and family discount!

Compensation

At Talkspace we believe that pay transparency during the interview process is a critical part of diversity equity and inclusion. Our salary bands are based on internal and external compensation benchmarks which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $110000 and $130000. Within the salary bands leveling corresponds to each candidates relevant experience skills as assessed during the interview process education and applicable certifications.

Why Talkspace

Talkspace is the worlds leading online therapy company serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization close to 1 billion people worldwide live with a mental disorder and on average more than 75% with mental neurological and substance use disorders receive no treatment for their condition at all. Additionally one-third of the worlds population 2 billion people live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and its our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind getting help we are transforming the way patients find the right care provider making an otherwise impossible feat easily conquerable. Our network of licensed accredited and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission we are looking for candidates that want to bring their talents into a diverse for purpose space. If youre equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds perspectives and walks of life to foster an innovative and diverse workforce. We encourage you to apply even if you dont meet every qualification or if your path has been nontraditional such as not completing a formal degree program taking a career break or having a prior criminal record if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race color religious creed sex national origin citizenship status age physical or mental disability sexual orientation marital parental veteran or military status unfavorable military discharge or any other status protected by applicable federal state or local law.

How do we define Diversity Equity Inclusion and Belonging at Talkspace

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds perspectives and experiences which include but are not limited to age ability ethnicity gender race and cultural background.

Equity

Equity refers to a fair and impartial workplace aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices addressing unconscious biases and providing inclusive culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging value support and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity equity and inclusion in the workplace.