Intake Manager

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Job Description

Principal Business Analyst & Demand/Intake Manager ( R&D DD&T Hyperautomation Service)

The Future Begins Here

At Takeda we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities we are meeting theneedof patients our people and the planet.

Bangalore the city which is Indias epic enter of Innovation has been selected to be home to Takedas recently launched Innovation Capability Centre. We invite you to join our digital transformation this role you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takedas ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda and we welcome applications from all qualified candidates. Here you will feel welcomed respected and valued as an important contributor to our diverse team.

The Opportunity

As aPrincipal Business Analyst & Demand/Intake Manager for R&D DD&T Hyperautomation service you will combine strong end-to-end business analysis capability with ownership of theUse case demand intake and delivery pipeline. You will partner with business requestors platform owners development and QA teams to ensure automations and digital workflow initiatives arewell-defined feasible secure compliant resourced and executed with quality. You will lead requirement discovery and documentation for medium to high complexity work drive clarity through user stories and acceptance criteria and manage intake processes prioritization resourcing and knowledge transfer to support successful delivery.

Key Responsibilities

1) Automation Use case - Demand Intake & Pipeline Management

• Lead thedemand/intake processfor incoming initiatives: capture requests validate outcomes clarify scope confirm assumptions and ensure readiness for estimation and planning.
• Run structuredtriage(e.g. automation suitability complexity risk/compliance integration needs data sensitivity environment strategy) and route demand to the right path (RPA delivery team vs low-code workflow vs process improvement).
• Manage and forecast thedemand delivery pipelinealigned to portfolio/business planning (monthly/quarterly) maintaining visibility of priorities dependencies constraints and delivery readiness.
• Assess feasibility and coordinate with relevant functions to evaluate impacts/dependencies related to technical environments (Microsoft/AWS/Infrastructure) connectors/integrations orchestration monitoring testing training and support.
• Communicate intake outcomes priorities dependencies risks and ambiguities to stakeholders and governance/leadership forums.

2) Business Analysis

• Independently deliver business analysis outputs formedium to high complexityinitiatives according to standards.
• Elicit and document requirements through workshops interviews process walkthroughs and refinement sessionstranslating business intent into implementable automation scope.
• Decompose needs intouser storiesacceptance criteria and clearfunctional/non-functional requirements including:
  • process steps variants and exception handling
  • volumes timing SLAs and operational constraints
  • auditability logging traceability and reporting needs
  • security access model and data handling expectations
• Produce and maintain up-to-date documentation for assigned solutions (e.g. process maps system interactions data flows integration points operational runbooks inputs).

3) Delivery Enablement Testing & Quality Collaboration

• Partner with Power Platform engineers/RPA developers QA and platform owners tovalidate user stories refine edge cases and ensure build feasibility.
• Support testing strategy and execution: test scenarios UAT planning/support defect triage and review of QA outcomes to ensure production readiness.
• Support definition ofPOCsand success criteria (benefit targets cycle time reduction error-rate reduction controls).
• Provide ongoing delivery updates; proactively manage changes issues risks and escalations.

4) Knowledge Transfer Support Transition & Capability Building

• Define and implement a consistent approach forknowledge capture and transfer(design decisions automation logic exception handling credential strategy monitoring runbooks).
• Develop functional training and knowledge transfer plans; validate effectiveness (handover checklists support readiness hypercare approach).
• Review analytical outputs for completeness and alignment with standards; coach/guide junior colleagues and contribute to intake and BA playbooks for Power Platform RPA.

Skills & Qualifications

• Bachelors/Masters degree (or equivalent experience).
• 12 yearsexperience in Business Analysis (or closely related roles) including ownership of mediumhigh complexity initiatives.
• Experience operating inLean/Agiledelivery; comfortable with backlog-driven workflows (e.g. Jira/Confluence-style).
• Strong stakeholder management facilitation and communication skills across all levels.
• Demonstrated ability to:
  • elicit analyze and document requirements end-to-end
  • write high-qualityuser stories and acceptance criteria
  • documentprocess/data flows and system interactionsand keep them current
  • organize prioritize and break down complex problems
• Practical experience withintake/demand processes high-level planning and cross-functional coordination.
• Comfort collaborating on testing activities (test scenario definition UAT support QA result reviews).

Technical / Domain Skills

• Microsoft Power Platform experience including:
  • Power Automate (cloud flows) approvals and integration patterns
  • Power Apps and Dataverse fundamentals (where applicable)
  • environment strategy solutions ALM concepts (where applicable)
• RPA concepts orchestration/monitoring exception handling operational stability.
• Data analysis for validation/troubleshooting (e.g. SQL-like querying where applicable; logs/telemetry interpretation).
• Modeling knowledge (e.g. BPMN/UML) and ability to create clear process diagrams/specifications.
• Experience working across multiple enterprise systems/integrations (APIs file exchange legacy apps).
• Ability to collaborate using Figma forlow-fidelity and high-fidelity workflow designsand UI prototypes supporting Power Apps/automation front-ends.
• Familiarity with Gen AI concepts and practical application in analysis and automation contexts (prompting evaluation grounded outputs).
• Working knowledge of AWS fundamentals relevant to automation and integration (accounts regions IAM concepts networking basics).
• Experience collaborating on or consumingAWS-hosted integrations(e.g. API Gateway Lambda ECS/EKS endpoints) from Power Platform/RPA solutions.

Preferred / Nice-to-Have

• Certification (CBAP BCS or similar).
• Microsoft certifications (Power Platform-related) and/or RPA-specific certifications.
• Life sciences / healthcare / pharmaceutical experience.
• Experience in R&D
• Familiarity with compliance/regulatory contexts (e.g.SOX GxP/GMP/GCP) and controls-minded automation design.
• Experience with operating model topics: citizen development governance platform guardrails release governance support model design.

WhatTakeda Can Offer You

• Takeda is certified as a Top Employer not only in India but also globally. No investment we make pays greater dividends than takinggood careof our people.

• At Takeda you take the lead on building and shaping your own career.

• Joining the ICC inBangalorewill give you access to high-end technology continuoustrainingand a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary Performance Annual Bonus

• Shift timing 2nd Shift 3 PM to 12 AM IST

• Company-Provided Transport: Available at scheduled times for 2nd shift employees for a smooth commute to office and back home

• Security Escort for Drop-Off: Female employees receive a security escort to their designated drop-off point after the shift for safety

• Flexible work environment including hybrid working

• Competitive Salary Performance Annual Bonus

• Comprehensive Healthcare Insurance Plans for self spouse and children

• Group Term Life Insurance and Group Accident Insurance programs

• Employee Assistance Program

• Broad Variety of learning platforms

• Diversity Equity and Inclusion Programs

• No Meeting Days

• Reimbursements Home Internet & Mobile Phone

• Employee Referral Program

• Leaves Paternity Leave (4 Weeks) Maternity Leave (up to 26 weeks) Bereavement Leave (5 days)

About ICC in Takeda

• Takeda is leading a digital just transforming our company;wereimproving the lives of millions of patients who rely on our medicines every day.

• As an organization we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#LI-Hybrid

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