Process Developer, Customer Service Representative, insurance
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Developer Customer Service Representative insurance!
In this role you dedicated CSR for Insurance is committed to delivering top-notch service with a focus on providing exceptional care and support to policyholders ensuring their needs are met and their experience is of the highest quality.
Responsibilities
Take customer service phone calls Inbound voice channel and Outbound voice channel (minimally as required due to returned calls drop calls communication-related errors and internal requests).
Perform all tasks and responsibilities as per process guidelines and procedure
Ability to multitask and navigate in various programs.
Professional skills on the phone.
Ability to foresee problems & communicate with management.
Perform on metrics and targets - AHT CSAT QA and SL etc.
Positive attitude towards process changes.
Manage time effectively and be a team player with others.
Comprehension of customer ask and attempt to first time resolution
Abide to all code of conduct and policies
Qualifications we seek in you!
Minimum Qualifications
High School degree diploma
Advanced oral & written communication skills good Reading Comprehension- English Language
Full shift availability
Demonstrate ability to provide excellent communication/customer service skills through excellent product features/benefit and procedural knowledge
Effectively listen comprehend and ability to simplify and articulate clearly
High on compassion and perseverance to deal with irritated and at critical condition customers
Actively set your own goals and open to development feedback
Call center experience.
Preferred Qualifications/ Skills
Experience in International Call Center Customer Service in insurance or financial area.
Experience in Insurance products on Disability benefit and Annuity
Experience in Long term care Life Property casualty/General insurance
Customer Service experience
CSAT-driven
Why join Genpact
- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Artificial Intelligence. Real Outcomes. AI is changing big businesses, and so are we. Discover how cutting-edge AI drives unparalleled value.
