Online Chat Representative
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Job Location:
Memphis, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Online Chat Representative at FDR Financial Group
Job Responsibilities:
- Respond to online chat inquiries from clients in a timely and professional manner
- Provide accurate information about financial products and services offered by the company
- Assist clients with account inquiries troubleshooting and problem resolution
- Maintain detailed records of all client interactions and follow up as needed
- Collaborate with team members to ensure seamless customer service delivery
- Stay up-to-date on industry trends and regulations to provide informed responses
Essential Qualifications:
- Excellent written communication skills
- Strong attention to detail and accuracy
- Ability to multitask and prioritize in a fast-paced environment
- Basic knowledge of financial products and terminology
- Proficiency in using online chat platforms and CRM systems
- Strong problem-solving skills and customer service orientation
Desired Experience:
Minimum 1-2 years of experience in a customer service or online chat support role
Salary & Benefits:
The salary for this position will be competitive and commensurate with experience. Benefits package includes health insurance retirement plans paid time off and professional development opportunities.
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
