OVERVIEW
Reporting directly to the Director Program Management the role of Associate Program Manager will be
responsible for the operational success of TransPerfect ensuring seamless team collaboration and development
program delivery and quality control and evaluation.
Description
Own the service delivery for the client and manage risks
Lead specific tracks of work within larger complex projects
Manage project execution between geographically dispersed account production and technology teams
across different time zones and cultures
Identify track and manage KPIs and provide internal and client facing status reports
Assist in building overall plans/budgets and subsequent adherence
Forecast demand and supply
Manage stakeholder communication around program status and planning
Assist in training and adoption of technologies for internal and client teams
Manage existing client relationships and participate in on-boarding new relationships
Innovate for continuous improvement in internal and client workflows/processes
Complete any other tasks as assigned by a manager/supervisor
REQUIRED SKILLS
Thorough understanding of project management; able to work effectively under pressure to meet tight
deadlines and goals
A consummate team player with a flexible and creative approach
Proficient in using technology as a management reporting tool and experience working with information
technology staff to develop and implement program evaluation systems
Excellent written and verbal communication skills in native language as well as in English
Attention to detail
Ability to learn new skills quickly
Exceptional problem solving/critical thinking skills
Ability to maintain professionalism focus and a result-orientation attitude under pressure and tight deadlines
REQUIRED EXPERIENCE AND QUALIFICATIONS
Minimum Bachelors degree or its equivalent
Experience having worked with a high-performance collaborative constructive peer group
DESIRED SKILLS AND EXPERIENCE
Prior translation industry experience
Fluency in a foreign language
Familiarity with MS Office and Adobe software products
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Required Experience:
Manager
TransPerfect Translations is a translation, E-Discovery and language services company based in New York City. The company serves clients in many fields, such as film, gaming, legal and healthcare fields. As of 2012, TransPerfect is "the largest privately owned language services provid ... View more