Head of Infrastructure Operations

Head of Infrastructure Operations

The Opportunity

We are seeking an experienced Head of Infrastructure Operations reporting to the Head of Infrastructure and Operations. As a senior role in the infrastructure and operations (I&O) function within IT this individual is responsibleto championrefineandbuilda future-fit Infrastructure Operations organization for JLL.

The Head of Infrastructure Operations brings experience knowledge and future vision for transforming infrastructure operations including strategy operating model service offerings and workforce capabilities. This role holder is a senior stakeholder in all infrastructure relationships and technology partnerships across JLLs global enterprise.

As a key member of theSeniorI&O leadership team this role contributes to the development and execution of enterprise-wide IT strategy andis responsible forensuring Infrastructure Operations strategy is fully aligned positioning infrastructure services to deliver compelling business value and operational excellence.

This individual is expected to support the Head of I&O and all engineering and business leaders by implementing infrastructure solutions that align to the enterprise architecture framework and digital transformation roadmap. The role holder will serve on IT planning and policymaking committees and drive the development and adoption of enterprise infrastructure standards governance processes and performance metrics.

The role has Operational and Technical/Development Ownership of JLLs on-premises data centers cloud platforms networksdatabasesand Active Directory. The role must drive operational discipline excellence technical excellence cloud migration initiatives and cost management across all infrastructure domains. This includes Site Reliability Engineering (SRE) for Nomad applications and Level 1 and 2 support operations

Key Responsibilities

Create and Execute Strategy

Create and communicate a pioneering vision for Infrastructure Operations including the value proposition in digital transformation optimization of hybrid cloud environments and adoption of innovative technologies such as automation AI-driven operations and advanced monitoring solutions.

Optimize Redesign and Deliver Operating Models

Streamline infrastructure operations practices across data centers cloud platforms networks and database systems. Enable compelling operational experiences and improve the value theenterprise receives from infrastructure investments through enhanced reliability performance and cost optimization.

Champion Innovation and Technical Excellence

Take advantage of breakthrough technologies by embracing automation AI-driven operations advanced observability and Site Reliability Engineering practices. Drive sophisticated enterprise-focused thinking to address unprecedented infrastructure challenges with industry-wide implications.

Manage and Optimize Infrastructure Environment

Create and execute strategies for on-premises data centers cloud platforms networks and databases to maximize value from infrastructure investments. Ensure operational excellence through modernized cost-optimized and resilient infrastructure that addresses technical debt and minimizes risks

Execute Cloud Migration and Transformation

Lead enterprise-wide cloud migration initiatives ensuring seamless transition of workloads from on-premises to cloud environments. Implement strategic cloud adoption frameworks thatoptimizeperformance security and cost-effectiveness whilemaintainingoperational continuity

Achieve Operational Discipline and Excellence

Establish andmaintaincomprehensive operational discipline across all infrastructure domains. Implement ITIL-aligned processes SRE methodologies and best practices that ensure consistently high service performance minimize downtime andoptimizeresourceutilization

Drive Site Reliability Engineering (SRE) for Nomad Applications

Implement and manage SRE practices for Nomad applications ensuring high availability performance and reliability. Establish service levelobjectives(SLOs) error budgets and automated monitoring systems tomaintainoptimalapplication performance

Provide Level 1 and 2 Support Operations

Oversee comprehensive Level 1 and 2 support for Nomad applications and infrastructure components. Ensure rapid incident response effective problem resolution and continuous service improvement through data-informed methods and collaborative practices Source: V1IT Service .

Financial Management and Cost Optimization

Drive strategic cost management initiatives across infrastructure operations. Implement budget optimization strategies justify infrastructure investments with clear ROI analysis andensure cost-effective resource allocation whilemaintainingservice quality and performance standards.

Drive and Communicate Outcomes

Build relationships and collaborate effectively across various levels of the organization. Convey complex infrastructure strategies and technical concepts that resonate with both technical and non-technical stakeholders across global operations

Leadership Requirements

Strategic Vision

Clear strategic vision with ability to develop and communicate an Infrastructure Operations vision that inspires teams and aligns with enterprise IT and business strategy. Lead large service organizations using inclusive approaches supporting innovation and accountability