Heavy Duty Truck Service AdvisorWriter
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Job Location:
Stockton, CA - USA
Monthly Salary:
$ 24 - 32
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Rate- $24-$32
At Interstate Truck Center we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Interstate Truck Center is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Monthly Production Bonuses
- Medical
- Dental
- Vision
- Life Insurance
- 401Kwith match
- Paid Vacation
- Company Holidays
Responsibilities
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely friendly manner and obtains vehicle information.
- Writes up customers vehicle problems accurately and clearly on repair order.
- Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
- Refers to service history inspects vehicle and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes promised time. Checks with dispatcher if necessary.
- Obtains customers signature on repair order; provides customer with a copy.
- Establishes customers method of payment. Obtains credit approval if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Keeps service department forms menus and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work informs customer if work is needed and provides an estimate for body work.
- Supervises all cleaning and prepping of new and used vehicles.
Qualifications
- Experience in truck shop
- OEM Certification
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Bank Reconciliation
- Informatica
- Environment Health And Safety
- Health And Safety Management
About Company
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