Sr. Manager I2C

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Manager for Order to Cash.
We are looking for someone with extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in OTC
In this role you will be expected to work on strict deadlines in a business environment. This role may require travelling to on-shore sites for Knowledge Transfer.

Responsibilities
In this role you will be responsible for all the activities related to O2C domain
Own the end to end OTC process with minimum supervision
Manage the OTC portfolio and maintain strong customer relations & business acumen
Responsible for all the activities related to Order to Cash domain including order management and fulfilment credit management claims and collections
Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process
Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision
Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes
Leverage appropriate advanced and sophisticated methods and approaches to synthesize clean visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
Actively manage the business continuity plans for the process
Ability to meet outlined and expected standards of timeliness and accuracy in completion of work through prioritization of team tasks
Continuous coaching and developing Managers & Assistant Managers: hire assess and document performance
Support team priorities and initiatives and effectively manage workload
Team management & negotiation skills. Must have a Problem solving attitude
Lookout for automation opportunities to bring efficiency
Partner with Human Resources to handle client engagement staffing levels develop employees manage performance issues and/or gaps succession planning and employee retention
Confirm that proper escalation procedures are followed according to established business practices
Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
Understanding and Reporting of Service Level Agreement
Deliver the required data for audit purposes
Exposure to Six Sigma training preferred drive team to continuously improve in key operational metrics analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
Making the accounting process controls established through the internal policies
Daily Quality Check for the matching which team has matched.
Updating FLM Cockpit daily

Qualifications
Minimum qualifications
B. Com Graduate or equivalent experience. Should be Analytically & Academically sound
Must have prior work experience in OTC domain along with Manager of Managers experience
Excellent Leadership skills. Demonstrated experience in resource management team performance management recruitment and training
Excellent knowledge of MS Office and Excellent communication & presentation skills mandatory
Relevant OTC domain experience & SAP experience is mandatory
Preferred
L3 Manager experience preferred
HighRadius knowledge preferred
Exposure to Six Sigma training preferred
Candidates with valid US Visa preferred
Experience with international process transition would be added advantage

What we offer
Attractive salary and benefits such as Medical Aid Retirement and risk benefits
Work in a multicultural environment;
Various trainings (technical & soft skills);
Development opportunities in a growing multinational company;
Experience in creating implementing & driving Structured Action Plans

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.