Administration Lead

Administration Lead

Who are we

Newmedica are one of the leading providers of NHS ophthalmology services in England providing outpatients appointments diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues we have been certified as a Great Place to Work. This is a global benchmark that recognises employers who create an outstanding employee experience.

Role overview

We are looking for an experienced Administration Lead to join our service in Leicester.

The Administration Lead plays a key role in ensuring that all admin processes are efficient accurate and fit for purpose. Leading the admin team on a day-to-day basis youll ensure that only the very best level of care and attention is given to our patients and that all interactions they receive from us are clear concise and correct. You will also be responsible for the management of all administration in support of activity across our Clinic Theatre and Reception teams in order to facilitate the smooth running of the service.

Youll ensure that patient confidentiality is always maintained in all verbal and written communication and youll have a full understanding of patient pathways and the appointment processes to make sure the patient journey is a smooth one.

Youll also have oversight of areas such as team rotas referral management organising marketing materials attending meetings coordinating events training new starters maintaining databases its a really varied role so were looking for someone who loves working in a fast-paced environment where every day is different.

We also need someone who is incredibly customer focused and enjoys meeting and talking to people the thought of eye surgery can be a daunting prospect for patients to deal with so all our team members need to be empathetic and friendly and able to put patients at ease.

What skills and experience do I need

Were looking for someone with previous administrative experience ideally in a supervisory capacity. And ideally youll have worked in a healthcare environment before but this is not essential.

Well provide full training on things like our systems and processes but the following elements will be advantageous:

• Experience of managing a team in a customer-focused environment
• Awareness / understanding of the CQC regulatory standards
• Ability to multitask and prioritise own work without supervision

• Experience of implementing process improvement
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems g. patient record systems
• An excellent grasp of the English language both verbally and in written format
• A good team player happy to jump in and support others when required

Whatwereoffering

• A salary ofup to28000 depending upon experience
• 25 days annual leaveand1 day birthday leaveplusbank holidays
• Blue Light discount scheme
• A company pension scheme
• Access to a range of benefits including free eye tests discounted or free glassesand death in service cover
• An environment whereyourlearning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A brightspaciousand modern working environment built to the highest standards

If you would like an informal chat about the opportunity or to request a job description please contact

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language religion ethnic or social origin.

Required Experience:

Senior IC