Computer User Support Specialist
Share
Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Brief Overview of Position:
Strategic Operational Solutions Inc. (STOPSO) is recruiting for Computer User Support Specialists to deliver 24x7x365 Tier I/II Service Desk and onsite end-user support for a Military Customer. This role is responsible for ticket management incident resolution troubleshooting user assistance and escalation in accordance with service desk Standard Operating Procedures (SOPs) and established Service Level Agreements (SLAs). The specialist will help provide seamless Information Technology (IT) Operations and Maintenance (O&M) assistance maintain records analyze incident trends and support remote and alternate site operations as well as training initiatives.
Required Qualifications Education Experience and Certifications:
- Minimum of 2 years of experience in IT service desk or end-user support
- Experience with ticket management troubleshooting and customer communications
- Security Clearance Requirement
- Active Secret clearance or higher
Preferred Experience Skills and Qualifications:
- SecurityCE required; ITIL 3 or 4 Foundation preferred
- Experience supporting DoW or military IT service environments
- IT training support or delivery experience
- Familiarity with Army/DoW ticketing systems and enterprise applications
- Associates or Bachelors degree in IT or related field preferred
- Strong interpersonal written and verbal communication skills
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
STOPSO is an IT Strategy and Management Consulting Firm. We are an experienced contractor to the U.S. Government, Local and State Government, and Enterprise companies.
