Loan Review Officer

SUMMARY:

Evaluates and monitors the completion of loan files to ensure loans are underwritten and managed according to credit union policy and procedure. Provides prompt professional and courteous support and assistance to internal departments retail branches and members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Examines loan documentation (Consumer direct & indirect and in-house Mortgage) for completion and accuracy according to credit union policies procedures and applicable regulations; makes judgment of necessary corrections or makes arrangements for appropriate personnel to make corrections.
• Tracks errors and exceptions to identify inconsistencies and patterns.
• Communicates tactfully to appropriate personnel regarding loan package deficiencies and necessary corrections within Synapsis service events.
• Tracks the flow of loan documentation to ensure they are imaged in a timely manner.
• Tracks and maintains Adverse Actions notices for denied or counter-offered applications.
• Performs monthly sample audits of credit disputes for accuracy.
• Performs quarterly sample audits of consumer loans for accuracy of credit reporting.
• Maintains insurance notices for additions modifications or cancellations on insurance policies by uploading to third party vendor who then monitors for force placed insurance.
• Cultivates and maintains appropriate relationships with members and co-workers.
• Actively participates all-staff meetings and learning courses in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies procedures and compliance.

PERFORMANCE STANDARDS:

The Loan Review Officer will exhibit excellent communication skills offering loan officers and Financial Consultants constructive advice on loan documents and loan operations in a positive manner. The Loan Review Officer will be well-organized focused and accurate in addition to being intuitive and motivated to take initiative as appropriate.

MINIMUM REQUIREMENTS:

• Maintains a positive attitude with employees and members and remains flexible while focused on accepted practices policy productivity and effectiveness.
• Promotes awareness of the credit union mission and brand statement to the credit union membership.
• Abides by the Service Standards established by the credit union.
• Strong knowledge of financial products and services.
• Regular and predictable attendance.
• Excellent verbal and written communication skills to communicate professionally.
• Maintains a professional appearance in accordance with established dress code policy.
• Technological skills and knowledge including computer literacy.

EDUCATION and/or EXPERIENCE:

High school diploma (or GED); and six months to two years related experience in a financial institution or an equivalent combination of education and experience.

QUALIFICATION REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS:

Ability to accurately process account entries and transactions write routine reports and construct basic correspondence to communicate professionally with members. Ability to speak effectively to members and employees of the organization. Ability to read and interpret basic forms credit union documents operating and maintenance instructions and procedure manuals.

MATHEMATICAL SKILLS:

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percentages.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving variables in situations. In certain circumstances problem resolution may require considerable diplomacy while dealing with difficult people.

CERTIFICATES LICENSES REGISTRATIONS:

None .

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS:

The mental demands for this position include: the need to be alert to member needs to be resourceful in solving member problems and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions occasionally be persuasive use judgment and exhibit patience.

Thank you for your interest in joining UT Federal Credit Union. As part of our commitment to ensuring a safe and secure work environment all offers of employment at UT Federal Credit Union are contingent upon the successful completion of a comprehensive background check.

The background check may include but is not limited to checks of your criminal record employment history educational credentials credit history motor vehicle record and references. You may be required to provide additional information and complete further documentation to facilitate these checks.

By proceeding with this application you hereby authorize UT Federal Credit Union and its designated agents and representatives to conduct such investigations and request such information as is necessary to evaluate your suitability for employment.

In the event that information from a consumer report obtained about you from a consumer reporting agency is used in whole or in part in making an adverse decision with regard to employment you will be provided with a copy of the consumer report and a description in writing of your rights under the law.

Should there be any discrepancies or disputes regarding the information obtained during the background check or should you otherwise wish to discuss the reports contents with us you will have an opportunity to discuss and/or dispute the content with us before a final employment decision is made.

All information received during the background check process will be treated with the utmost confidentiality and sensitivity in accordance with the law. It will be used solely for the purpose of evaluating your potential employment at UT Federal Credit Union.

Please complete the application if you understand and agree to the above-mentioned doing so you acknowledge that you have carefully read and understand this Disclosure and Authorization and authorize UT Federal Credit Union to obtain and/or its agent to obtain and furnish to the Credit Union information related to your background to be used for employment purposes.

Required Experience:

Unclear Seniority