Client Experience Coordinator, Area X.O (FTE)
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
CLIENT EXPERIENCE COORDINATOR (FTE) - AREA X.O
INVEST OTTAWA BAYVIEW YARDS
Reporting to the
Program Delivery Manager the Client Experience Coordinator supports the delivery of high-quality client engagement across assigned programs including Innovation Farm and Born Compliant.
This role serves as a key coordination hub for client participation communications and engagement tracking. The Coordinator acts as a first point of contact for program clients supports workshops and events maintains CRM records and ensures a consistent organized and professional client experience aligned with Invest Ottawas service position is ideal for a highly organized client-focused professional who enjoys working in a dynamic collaborative startup ecosystem environment.
- Corporate Pay Band B: $49600-$74400
- Hiring Salary Range: $49600 - $63000
- Reason for opening: Backfilling a position
- This position will be required to work onsite at Area X.O 4-5 days per week
WHAT YOU WILL BE DOING:
Client Coordination & Communications
- Serve as a first point of contact for clients participating in assigned programs responding to inquiries related to scheduling participation and program activities
- Coordinate client onboarding communications confirmations reminders and follow-ups using approved templates and brand guidance
- Prepare and circulate standard program communications and event information
- Liaise with internal teams to coordinate client meetings workshops demos and events
- Escalate complex or non-standard client requests to the Program Delivery Manager
Program & Event Logistics
- Coordinate logistics for client onboarding sessions meetings workshops demos and events including calendars materials and registrations
- Manage registration workflows and attendance tracking using approved tools
- Support delivery of virtual and in-person events including run-of-show coordination and onsite support where required
- Track follow-ups and action items arising from client engagements and program activities
Data Management & Reporting
- Maintain accurate client profiles engagement records and participation data in CRM systems
- Track client interactions attendance and feedback to support KPI monitoring and reporting
- Support preparation of summaries and reports for internal review and funder requirements
- Ensure required participation documentation is completed and tracked prior to client activities
- Identify recurring client issues or trends and flag insights to the Program Delivery Manager
WHAT YOU HAVE ACCOMPLISHED/ GAINED THROUGHOUT YOUR CAREER:
- Post-secondary education in administration business communications event management or a related field or equivalent experience
- 13 years of experience in a client services coordination program support or events role
- Experience working with startups entrepreneurs or innovation-focused programs is an asset
- Understanding of the entrepreneurship journey and early-stage company challenges is an asset
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously
- Clear professional written and verbal communication skills
- Client-focused mindset with strong attention to detail and follow-through
- Sound judgment and discretion when handling client and program information
- Proficiency with Microsoft 365 and ability to learn CRM and coordination platforms quickly
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Fuelling every step of your business journey in Ottawa by helping you leverage the best programs, people and places to make your mark in Canada’s Capital.
