Program Manager
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job description
OVERVIEW
The Program Manager will be responsible for the operational success of TransPerfect ensuring seamless team
collaboration and development program delivery strategic customer service and quality control and evaluation.
A successful Program Manager will have solid program management skills excellent problem solving skills and
the ability to build strong relationships with client and internal teams in face to face and virtual environments.
DESCRIPTION
Own the service delivery for the program across geographically dispersed client and TransPerfect teams
Enhance organizational excellence by establishing operational benchmarks timelines and resources needed
to achieve strategic goals proactively recommending and driving improvements as necessary; set standards
for accountability and measurements of success
Engage with the client and internal teams to design and implement new initiatives to further develop process
improvement quality procedures and efficient workflow models
Be the pivotal point of contact for the client with responsibility for communication setting achievable service
and delivery expectations and ensuring these are fulfilled and satisfaction levels consistently maintained
Ensure the client has knowledge of the defined process and best industry practices to develop trust in
program services and solutions delivery
Collaborate with internal teams to establish strengthen and expand client relationships and support
development of new business opportunities and overall profitable revenue growth
Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion
and /or diversification of services and solutions
Partner with Production team to dissect and shape new offerings and support client-facing teams to build
value proposition around these proposed offerings
Build and strengthen the relationships between the diverse teams working on the account
Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction
consistent quality delivery process efficiency and increased profitability
Complete any other tasks as assigned by a manager/supervisor
REQUIRED SKILLS
Excellent written and verbal communication skills in native language as well as in English
Independent self-motivated results-oriented and dynamic
Exceptional problem solving/critical thinking skills
Ability to work effectively under pressure to meet tight deadlines and challenging goals
Proficient in using technology as a management reporting tool and experience working with information
technology staff to develop and implement program evaluation systems
Energized in matrix organizations where excellence is achieved through relationships rather than formal
reporting structures
Thorough understanding of project management
Advanced use of Microsoft Office applications
to detail
Attention to detail
Job requirements
REQUIRED EXPERIENCE AND QUALIFICATIONS
Minimum 5 years of experience in program/account management
Minimum Bachelors degree or equivalent
Experience working with a high-performance collaborative constructive peer group
Leadership experience in managing teams
DESIRED SKILLS AND EXPERIENCE
Prior translation industry experience
Six Sigma certification or experience
PMP or Prince 2 certification or experience
- Atlanta Georgia United States
- Chicago Illinois United States
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- Toronto Ontario Canada
- Dallas Texas United States
- Philadelphia Pennsylvania United States
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
TransPerfect Translations is a translation, E-Discovery and language services company based in New York City. The company serves clients in many fields, such as film, gaming, legal and healthcare fields. As of 2012, TransPerfect is "the largest privately owned language services provid ... View more
