Manager, Talent Development Operations

JOB SUMMARY:

Responsible for the Leadership and ongoing development of the Talent Development team(s) providing impactful learning experiences and resources to build individual team and operational leadership competence in assigned operational departments. Is a strategic partner who leads their teams and assists their business partners in identifying barriers/root causes to performance opportunities and recommends and executes targeted business solutions for improvement. Partners to create and facilitate resulting curriculum and interventions as dictated by thorough needs assessment aligned with business needs.

MAJOR RESPONSIBILITIES:

• Leads team providing performance consulting services to assigned operational client group(s). Works closely with senior business leaders to identify gaps in productivity performance and service while recommending targeted business solutions to build individual and team competence to include building impactful programs/processes that promote partnership increase business performance Team Member satisfaction and brand essence while establishing and tracking key performance metrics for success.
• Partners and solicits assistance from fellow Talent Development Leaders/teams and other applicable support departments when needed to ensure high levels of effectiveness and efficiency in the execution of programs and interventions.
• Leads team responsible for the design and delivery of synchronous and asynchronous training and development programs in the areas of operational based competence for various levels. Sources external subject matter expert resources as appropriate to close specific skill gaps. Designs and customizes program materials; including facilitator guides participant workbooks presentations and job aids. Researches and customizes new learning solutions not limited to instructor-led and online learning modules.
• Ensures training related processes and materials are updated relevant and support company needs. Maintains key training related metrics and dashboards to communicate ongoing impact to various levels of the organization.
• Partners and supports client with special events and inititatives.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelors degree from a four-year college or university in Business Education Instructional Design or related field required.

EXPERIENCE:

• 5 to 7 years experience in training required; or equivalent combination of education and experience.
• Experience providing adult education programs in a theme park or hospitality environment with delivery at various levels; or equivalent combination of education and experience preferred.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.