Training Supervisor, Epic

HealthPartners is hiring a Training Supervisor Epic. The Training Supervisor Epic is responsible for overseeing the design delivery and ongoing maintenance of end-user training programs. This role provides guidance to Learning Specialists ensuring alignment with organizational goals and project needs. The Learning Supervisor also supports workflow design testing go-live activities and maintains realistic training environments that mirror production systems for optimal learning experiences.

MINIMUM QUALIFICATIONS:

• Education Experience or Equivalent Combination:
  • Bachelors degree in related field or equivalent training/healthcare experience in lieu of degree.
  • A minimum of 5 years of experience in IT or training.
  • Minimum of 2 years of direct supervisory experience.
• Knowledge Skills and Abilities:
  • Expertise in curriculum design including learning objectives content development and assessment strategies.
  • Proficient in both virtual and in-person facilitation techniques.
  • Strong leadership team building and project management capabilities.
  • Ability to build and sustain relationships across all organizational levels.
  • Proven success in implementing process improvements and change management.
  • Skilled in using reporting tools to evaluate team performance and training effectiveness.
  • Exceptional written verbal and interpersonal communication skills.
  • Comfortable managing multiple priorities in dynamic fast-paced environments.
  • Experience with learning technologies such as Learning Management Systems (LMS) platforms eLearning tools and content management systems.

PREFERRED QUALIFICATIONS:

• Education Experience or Equivalent Combination:
  • At least 3 years of experience working with Epic systems.
• Licensure/ Registration/ Certification:
  • Current Epic Principal Trainer certification
  • Current Epic application certification
• Knowledge Skills and Abilities:
  • Experience in developing and delivering training materials for diverse audiences.
  • Ability to work with a wide range of stakeholders including clinical operational and IT.
  • Ability to manage staff and resources within budget constraints.
  • Familiarity with governance and best practices for learning software and content management.
  • Demonstrated ability to identify innovative solutions and drive continuous improvement.
  • Deep understanding of Epic training environments and their ongoing maintenance.
  • Working knowledge of Agile methodologies and principles.

ESSENTIAL DUTIES:

1. (20%) Supervise staff with full authority over hiring performance management compliance with organizational policies and professional development.
2. (20%) Support team members in daily operations including successful onboarding new hire training work assignments and coaching.
3. (20%) Lead training-related project activities such as requirements gathering content creation and go-live support.
4. (20%) Oversee training logistics including scheduling delivery and environment setup.
5. (10%) Identify and implement innovative and continuous improvement ideas to enhance workflow and improve services.
6. (10%) Engage with stakeholders to assess training effectiveness and adjust strategies accordingly.
7. Perform other duties as assigned.