Senior Product Manager-Generative & Agentic AI

London - UK

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

At American Express our culture is built on a 175-year history of innovation sharedvaluesand Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. From delivering differentiated products to providing world-class customer service we operate with a strong risk mindset ensuring we continue to uphold our brand promise of trust security and service.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating incubating and managing emerging products and platforms that can be essential to our customers digital lives. We strive to emphasize creativity customer centricity and innovation. Focus areas include crafting industry-leading digital payment solutions using our outstanding membership assets to build digital experiences and defining new products and services based on emerging technologies and trends.

How will you make an impact in this role

We are seeking an experienced product manager with strong product acumen and demonstrated experience building and deploying modern LLM-based systems to power customer-facing products. This role requires close collaboration with AI engineering teams and the ability to translate complex technical capabilities into scalable safe and intuitive customer experiences.

In this role you will shape and deliver the end-to-end experience for AI-driven interactions including multi-step agentic workflows operating within robust governance and safety boundaries. Working closely with engineers data scientists and design partners you will help define product direction drive execution and deliver high-impact AI solutions that balance technical rigor with thoughtful experience design and measurable customer value.

Responsibilities Include:

Support the definition and execution of the product roadmap for generative and agentic AI-powered customer-facing solutions balancing long-term vision with immediate business priorities.
Lead the end-to-end development of generative and agentic AI products managing a dedicated scrum team and partnering closely with enterprise stakeholders and cross-functional teams to develop products in accordance with enterprise standards.
Conduct customer research and competitive intelligence to ensure product requirements are reflective of real customer problems/needs and changing industry dynamics.
Leverage analytics to monitor product performance and user engagement driving actionable insights for continuous improvement.
Support the configuration and deployment of LLMs and agentic AI workflows ensuring they meet business requirements and provide accurate high-quality responses and actions.
Define and track metrics for LLM effectiveness agentic system behavior reasoning performance model drift hallucination rates and user satisfaction and make data-backed decisions to optimize outcomes.
Partner with engineering and architecture teams to ensure appropriate model governance compliance and risk mitigation strategies for AI-enabled products.

Minimum Qualifications:

Bachelors degree in Computer Science Engineering Business or a related field.
5 years of product management experience in a highly regulated environment.
Proven ability to drive 01 product development translating emerging AI capabilities into viable scalable customer-facing solutions.
Hands-on expertise with LLMs including prompt engineering fine-tuning approaches evaluation methodologies RAG and agentic AI concepts such as planning tool orchestration memory and multi-step execution frameworks.
Experience working with cross-functional teams in an Agile development environment.
Exceptional communication documentation and stakeholder management skills.
A passion for AI product experimentation and the future of digital customer experiences.

Preferred Qualifications:

Masters degree preferred.

Employment eligibility to work with American Express in theUKis required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Required Experience:

Senior IC