Senior Client Services Development Manager

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Who We Are

At Cornmarket we look after the financial wellbeing of public servants and their families. Weve been focused on public sector employees for over 50 years learning how to bring our clients the best financial services from car home health and life insurance to income protection retirement planning and beyond.

Role Purpose

For over 50 years Cornmarket has looked after the needs of Public Sector employees their families and other affinity groups. As the largest Insurance Broker in the Group Protection space in Ireland we are well positioned to continue growing and serving even more groups and individuals.

This newly created role reflects our continued growth. The primary purpose of this role is to manage and drive growth and profitability within emerging and expanding areas of the business. You will ensure strong trading relationships for a portfolio of partners to support the achievement of business objectives.

The successful candidate will help deliver on current projects and support the development of senior client relationship management and new growth opportunities including insurance renewal tenders insurer negotiations and. This is a clientfocused position requiring collaboration with internal and external stakeholders to deliver the best possible outcomes and service excellence.

Working closely with the Scheme Review team the role holder will support our busy and highly successful Client Services team bringing strong commercial acumen to contribute to business growth.

This is an exciting opportunity to contribute to Cornmarkets continued success and to harness the strong reputation built over the past 50 years. Given the clientfacing nature of the role there will be a requirement to travel and attend meetings conferences and events outside normal business hours.

Accountabilities of the Role

Help shape our growth strategy foster collective success generate relationships with new partners and represent the team in clientfacing activities including opportunities growth segments and prospect meetings.
Build deep trusted relationships with key partners and collaborate effectively across the business.
Support independent brokering activities by crafting strategies to quantify mitigate and transfer risk leveraging public sector expertise and market insights.
Develop an understanding of each clients business and culture; manage the flow of queries from new partners; set and manage expectations; oversee SLAs; and act as an escalation point for complex service issues.
Facilitate and participate in committee meetings HQ events conferences and seminars. This will require flexibility in working hours. The team maintains a strong worklife balance built on mutual trust and understanding.
Participate in projects and support the onboarding of new partners or schemes.
Manage communication and the collation of information relating to Scheme updates and service reviews to demonstrate Cornmarkets value attention to detail is essential.
Foster strong insurer relationships by influencing deescalating issues and driving quick and decisive resolutions with a strong client focus.
Act as the voice of our partners internally across departments to ensure smooth Scheme transitions and successful delivery of clientrelated projects.
Draw on the breadth and depth of expertise across the organisation working collaboratively with Life Sales Finance Marketing the PMO GI Compliance Risk Life and Operations.
Collaborate with the Wellbeing and Propositions team to review optimise and differentiate our service offering ensuring competitiveness and deeper integration with partner priorities including bespoke products wellbeing programmes and rewards strategies.
Comply with all relevant risk control and regulatory requirements.
Maintain strong commercial awareness particularly regarding changes in the life pension and general insurance sectors as well as relevant products and services.

Skills Experience and Behavioural Competencies Required

Ideally a thirdlevel qualification in any discipline.
QFA or CIP qualification.
Experience managing and developing key client relationships (desirable).
Significant experience engaging with insurers and producing reports (desirable).
Proven ability to build strong relationships with new clients.
Experience identifying client needs and taking initiative to exceed expectations.
Understanding of the needs and challenges of trade unions and public sector employers.
Strong commercial awareness and understanding of the life pension and general insurance industry especially the broker market.
Strong understanding of the public sector market.
Ability to meet challenging deadlines and targets.
Strong selfmotivation personal drive energy and persistence.
High accuracy and attention to detail.
Strong presentation skills with experience engaging senior external stakeholders.
Ability to work independently problemsolve and lead issues through to resolution.
Excellent stakeholder management skills.
knowledge of Cornmarket products and services and awareness of wider business needs.
Fostering collaborative relationships and partnerships
Customerfirst mindset
Strong problemsolving capability
Selfmotivation
Strategic thinking
Demonstrated personal drive energy and persistence
Commercially savvy
Growth mindset

What We Can Offer You

Flexible working from home options
Significant investments in professional development
Annual leave that increases based on service plus two additional company days
Flexi leave (option to take additional annual leave)
Life leave
Attractive pension contribution rates
Health insurance or wellness subsidy
Working abroad policy
Fully paid family leave types (maternity/paternity/surrogacy)
Performance based bonus or commission
Income protection
Life cover
Discounts on financial products
Excellent health & wellbeing programme
Wellness Wednesdays

Equal Opportunities & Data Privacy Notice

Cornmarket is committed to building an inclusive workplace environment. Were proud to be an equal opportunity employer striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age disability ethnic background family status gender identify or expression marital status membership of the Traveller Community national origin race religion sexual orientation.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact our Talent Acquisition Team.

Required Experience:

Manager

Who We AreAt Cornmarket we look after the financial wellbeing of public servants and their families. Weve been focused on public sector employees for over 50 years learning how to bring our clients the best financial services from car home health and life insurance to income protection retirement p...

Who We Are

Role Purpose

Working closely with the Scheme Review team the role holder will support our busy and highly successful Client Services team bringing strong commercial acumen to contribute to business growth.

Accountabilities of the Role

Help shape our growth strategy foster collective success generate relationships with new partners and represent the team in clientfacing activities including opportunities growth segments and prospect meetings.
Build deep trusted relationships with key partners and collaborate effectively across the business.
Support independent brokering activities by crafting strategies to quantify mitigate and transfer risk leveraging public sector expertise and market insights.
Develop an understanding of each clients business and culture; manage the flow of queries from new partners; set and manage expectations; oversee SLAs; and act as an escalation point for complex service issues.
Facilitate and participate in committee meetings HQ events conferences and seminars. This will require flexibility in working hours. The team maintains a strong worklife balance built on mutual trust and understanding.
Participate in projects and support the onboarding of new partners or schemes.
Manage communication and the collation of information relating to Scheme updates and service reviews to demonstrate Cornmarkets value attention to detail is essential.
Foster strong insurer relationships by influencing deescalating issues and driving quick and decisive resolutions with a strong client focus.
Act as the voice of our partners internally across departments to ensure smooth Scheme transitions and successful delivery of clientrelated projects.
Draw on the breadth and depth of expertise across the organisation working collaboratively with Life Sales Finance Marketing the PMO GI Compliance Risk Life and Operations.
Collaborate with the Wellbeing and Propositions team to review optimise and differentiate our service offering ensuring competitiveness and deeper integration with partner priorities including bespoke products wellbeing programmes and rewards strategies.
Comply with all relevant risk control and regulatory requirements.
Maintain strong commercial awareness particularly regarding changes in the life pension and general insurance sectors as well as relevant products and services.

Skills Experience and Behavioural Competencies Required

Ideally a thirdlevel qualification in any discipline.
QFA or CIP qualification.
Experience managing and developing key client relationships (desirable).
Significant experience engaging with insurers and producing reports (desirable).
Proven ability to build strong relationships with new clients.
Experience identifying client needs and taking initiative to exceed expectations.
Understanding of the needs and challenges of trade unions and public sector employers.
Strong commercial awareness and understanding of the life pension and general insurance industry especially the broker market.
Strong understanding of the public sector market.
Ability to meet challenging deadlines and targets.
Strong selfmotivation personal drive energy and persistence.
High accuracy and attention to detail.
Strong presentation skills with experience engaging senior external stakeholders.
Ability to work independently problemsolve and lead issues through to resolution.
Excellent stakeholder management skills.
knowledge of Cornmarket products and services and awareness of wider business needs.
Fostering collaborative relationships and partnerships
Customerfirst mindset
Strong problemsolving capability
Selfmotivation
Strategic thinking
Demonstrated personal drive energy and persistence
Commercially savvy
Growth mindset