Senior Manager- Claims

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Manager Insurance Claims
In this role the person will be responsible for managing the overall operations setting performance targets and driving continuous improvement in the process.
Responsibilities
Lead daily claims operations and ensure smooth workflow delivery.
Run quality checks and give clear feedback to improve performance.
Keep all records accurate complete and audit ready.
Guide and support the team making sure tasks are understood and completed.
Handle escalations and maintain strong relationships with partners and stakeholders.
Drive process improvements and help build a culture of continuous learning.
Analyse data and prepare clear reports and insights for leaders.
Ensure information is organised up to date and accessible when needed.
Join calibration sessions to support consistent quality standards.
Track team progress and highlight risks or delays early.
Work with IT and Change teams to support system fixes and process automation.
Support Managers and senior leaders to meet KPIs and deliver strong service.
Make sure the team follows internal controls across documents payments and regulatory tasks.
Promote a positive supportive and collaborative team environment.
Qualifications we seek in you!
Minimum Qualifications
Graduation in any stream except and Technical Graduation & Law
Preferred Qualifications/ Skills
Understanding of Audits and Coaching process
Excellent verbal and written communication skills
Good analytical and problem-solving skills
Proven track record to build effective working relationships with clients & internal partners
Project Management and ability to run multiple priorities
Positive demeanor with a focus on continuous process improvement and an open mind to change
Highly motivated and committed!
Passion for working with people!
Attention to detail!
Technical Qualifications
Insurance knowledge and ability to understand and interpret Insurance terminology
Exposure to Insurance claims operations - Claims Adjudication
Proficient with MS Excel MS Word MS PowerPoint MS Access Macros
Ability to do root-cause analysis for process gaps highlighted
Collaborative approach towards resolving the issues with partners & peers/sub-process areas
Ability to crunch data possesses data driven & fact-based approach
Work experience:
Proven experience in PnC Insurance Operations and Claims backend operations

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.