Assistant Director of Catering and Events Hilton Vancouver Washington

Come join our team at the Hilton Vancouver Washington centrally located in the heart of Vancouver Washington with easy access to Portland International Airport. Featuring 226 rooms the hotel is within walking distance to the gorgeous waterfront as well as to local bustling attractions such as the Vancouver Farmers Market. (directly across the street from the hotel) making us an excellent base for both leisure and business travel.

The team is currently seeking an Assistant Director of Catering and Events who will be responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences room block management negotiation of supplier services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.

Salary range: $90000 - $93000

Sales Incentive Plan

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales Catering & Events teams to reward our employees for their contributions to our companys financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives meaning multiple opportunities to earn a payout. A revenue goal of 200k USD or greater is required in order for the payout potential for that objective to be uncapped. The payout as a percentage of BEE is capped at 60% at 250% achievement if and when the revenue goal for that objective is below 200k USD for the quarter.

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company to Work for in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family
• Vision dental life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) you can accrue up to 144 hours of PTO in your first year of employment
• Supportive maternity/parental leave program that runs concurrently with Washington States Paid Family and Medical Leave program. Our team members receive benefits up to Washington States maximum threshold per week. Hilton will then top this up to the weekly ABBR (Annual Benefit Base Rate).
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year
• Matching 401(k)
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Access to your pay when you need it through DailyPay

What will I be doing

As the Assistant Director Catering and Events you will be assisting the Director of Catering and Events to achieve superior business results in the areas of ensuring outstanding guest service team member engagement favorable financial outcomes strategic leadership and talent development culture innovation and event operations.

As Assistant Director Of Catering and Events you are responsible for the handling of complex events maintaining existing relationships with corporate and social accounts. Creative design of menus and events to maximize revenue and event experience is a must. You will be required to ensure a seamless turnover from sales to service back to sales. You must also recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. As Assistant Director Of Catering and Events you are responsible for event documentation and coordination with Sales other hotel departments and customers to ensure consistent high-level service throughout the pre-event event and post-event phases of all hotel events. You will be responsible for the negotiation of business through proposals and contracts to close business as well as serve as the event planner primary contact following turnover on property and would be responsible for his/her experience.

This role supports and acts on the behalf of the Director of Catering and Events in her/his absence.

As a Team Member your essential functions in this role include such things as:

• Strategy Be globally aligned with the Americas Commercial Operations function while locally supporting superior business results.
• Leadership Help develop innovative forward-thinking team members.
• Culture Ensure a best-in-class workplace that delivers on Hiltons value mission and purpose.
• Talent - Hire engage and develop the worlds best hospitality team members.
• Operations Excellence - Embrace and lead implementation of all Americas C&E initiatives and objectives with a consistent commitment to excellence in execution comprehensiveness and timeliness.

STRATEGY:

• Drive innovation and creativity within event delivery.
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures.
• Actively support the sales process.

LEADERSHIP:

• Provide overall leadership and direction in all Events matters.
• Serve as a highly visible participatory leader who proactively and consistently engages with their GM/EC Sales Catering and Events team members external guests and suppliers.
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices.
• Participate or represent Hilton in industry social/meeting/events professional associations.

CULTURE:

• Inspire high-performing multi-cultural multi-generational teams that build Hiltons Catering and Events talent pipeline.
• Integrate Hiltons Values/Mission/Purpose when implementing C&E initiatives and support Team Member-centric and guest-centric programs.
• Lead with Hilton culture engaging with Team Members through direct and meaningful interactions.
• Be an ambassador for customer service.

TALENT:

• Motivate and provide a work environment in which team members are productive.
• Listen and respond to team members needs while having an open-door policy.
• Manages group and interpersonal conflict effectively.

EVENTS OPERATIONS EXCELLENCE:

• Possess subject matter expertise and ensure standards/practices.
• Assist to ensure the proper use of all function space exhibit hall and event spaces.
• Assist in the development and management of departmental budgets.
• Assist in the overseeing of short medium and long-term forecasting and actual cost reporting for events.
• Assist in ensuring in proper staffing for the needs of the business.
• Assist in the integration of current trends in event management and design.
• Participate in customer site inspections and assists with the sales process as necessary.

OTHER:

• Other duties as necessary based on business needs
• Regular attendance

What are we looking for

• Minimum Education: High School Degree/GED

• Minimum Years of Experience: four (4) years Hospitality related experience at manager level. Minimum of three (3) years of experience in event services at manager level.

• Management Experience: Project Management/Process Management

• Additional Requirements: 10% travel

• Core Competencies including but not limited to:

  • Writing-Communicating effectively in writing as appropriate for the needs of the audience.

  • Reading Comprehension- Understanding written sentences and paragraphs in work related documents.

  • Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Basic Computer Skills- Using basic computer hardware and software (personal computers word processing software internet browsers etc.)

  • Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.

  • Number facility- The ability to add subtract multiply or divide quickly and correctly.

  • Creativity- The ability to come up with creative ways to solve a problem.

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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