Mgr, Advanced Analytics and Reporting

Manager Advanced Analytics and Reporting

Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences. Were passionate about empowering people to create powerful content and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

Adobes Customer Solutions (ACS) organization is looking for a Manager Advanced Analytics and Reporting to lead a team that builds intelligent tools / reports & dashboards workflows and ML/AI pipelines driving actionable insights across our Digital Experience business. You will combine technical leadership with people management guiding a high-performing team that delivers data products to improve adoption retention and value realization for our customers.

What Youll Do

• Lead & Develop Teams: Manage and mentor a team of data science engineers and analysts ensuring a balance of technical depth and business relevance.
• Business Insights & Storytelling: Own reporting and analysis of customer success metrics (renewal adoption churn risk). Translate data into compelling narratives and actionable recommendations for executives and multi-functional leaders.
• Data Architecture & Systems: Ensure large datasets are consolidated cleansed and integrated across multiple sources to support reliable enterprise-wide analytics.
• AI/ML Engineering: Oversee the design and deployment of scalable ML/AI workflows predictive models and LLM-powered agents to automate insights and deliver next-gen customer intelligence.
• Multi-Functional Partnership: Collaborate with Customer Success Engineering Professional Services and other DX organizations to align data solutions with business priorities.
• Operational Excellence: Drive continuous improvement in analytics processes governance and system scalability.

What Youll Need to Succeed

• Bachelors or graduate degree in Computer Science Data Science Business or related field.
• 8 years of experience in data science business intelligence or data engineering roles.
• 5-7 years of proven people management experience including hiring mentoring and developing diverse technical and analytical teams.
• Experience creating dashboards reports and data visualizations for executive audiences (Power BI Tableau Adobe Workspace).
• Strong expertise in Python SQL Spark and cloud platforms (Azure AWS GCP).
• Proven track record of deploying ML/AI models and building scalable data solutions.
• Good communication skills: ability to tell the data story influence decisions and partner effectively with senior leaders.
• Knowledge of business processes in SaaS Customer Success or customer experience domains.
• Strong organizational and project management skills with the ability to inspire change and deliver outcomes in dynamic environments.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.

At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.