Global Software Support Engineer (E3)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Role Summary

As a Global Software Support Engineer III you will serve as a senior technical expert responsible for diagnosing resolving and preventing complex software issues impacting the installed product base. You will work closely with customers field teams product management and software development to ensure successful deployment qualification and sustained performance of software releases at customer sites.

This role requires strong technical depth customerfacing leadership and the ability to drive crossfunctional collaboration to ensure software quality reliability and customer success.

Key Responsibilities

Customer & Field Support

• Lead investigation and resolution of complex software issues reported from customer sites and internal labs.
• Review troubleshoot and validate customer and fieldreported issues; identify root cause and submit detailed defect reports to the development team.
• Manage customer expectations and professionally handle highvisibility software escalations to ensure software is not a showstopper for product performance or adoption.
• Act as the voice of the customer serving as the primary interface between customers account teams and software development.

Software Validation & Deployment

• Verify and validate software functionality against diverse customer use cases to ensure deployment readiness.
• Lead crossplatform and crossrelease software validation activities for new products and features.
• Install configure and qualify software releases on engineering process lab and customer tools.
• Support FirstinFab (FIF) and early customer deployments to ensure smooth software introductions.

CrossFunctional Collaboration

• Partner with Product Management and Software Engineering on requirements gathering specification clarification and feature readiness.
• Drive smooth transitions from development to deployment customer acceptance and sustained support.
• Collaborate with hardware process and tool owners to triage and debug software hardware or configurationrelated issues.

Technical Expertise & Debugging

• Differentiate between software hardware and configuration issues during troubleshooting.
• Perform indepth log analysis simulationbased debugging and sourcecode review when required.
• Identify systemic issues in the software code base and proactively suggest improvements to development teams.
• Develop internal software utilities and tools to accelerate troubleshooting and issue resolution.

Training Documentation & Knowledge Sharing

• Develop and deliver technical training for Field Software Support Engineers (SSEs) to improve response time and solution quality.
• Create and maintain software documentation including troubleshooting guides deployment procedures and knownissue workarounds.
• Track software performance trends at customer sites and provide datadriven feedback to product and development teams.

Qualifications & Experience

Education

• Masters degree preferred in Computer Science Industrial Engineering Engineering Management or a related field.
• Bachelors degree with 5 years of relevant experience will also be considered.

Experience

• Minimum 5 years of experience in software product support systems engineering or related technical roles.
• Experience supporting complex customerfacing software products in a production environment.

Technical Skills

• Strong understanding of the Software Development Life Cycle (SDLC).
• Handson experience troubleshooting software issues using logs simulators and diagnostic tools.
• Code analysis and debugging experience in C and/or C.
• Basic scripting experience (e.g. Python) is an added advantage.
• Familiarity with SQA methodologies and software release qualification processes.
• Strong working knowledge of Windows operating systems and networking concepts.

Core Competencies

• Excellent analytical problemsolving and troubleshooting skills.
• Strong written and verbal communication skills with the ability to collaborate across global crossfunctional teams.
• Selfmotivated adaptable and eager to learn new technologies.
• Ability to manage priorities meet deadlines and operate effectively with minimal supervision.

Additional Information

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The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

In addition Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process please contact us via e-mail at or by calling our HR Direct Help Line at option 1 and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.